Claims Supervisor

U-Haul; Phoenix (AZ); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision plan

Onsite medical clinic

Wellness program

Job summary

Repwest Insurance is seeking a Property Damage Claims Supervisor to lead a team of claims professionals responsible for investigation and resolution of property damage claims at our Phoenix location. The ideal candidate will coach adjusters, ensure compliance, and drive performance while delivering exceptional customer service.

The role requires strong leadership, excellent communication, and the ability to manage time and resources effectively in a fast-paced environment.

Qualifications

• Minimum 4 years of experience handling and/or supervising auto liability claims.
• Strong leadership, interpersonal, organizational, and time management abilities.
• Proficiency with Microsoft Office applications, including Excel.

Responsibilities

• Train and mentor adjusters on company policies and claim handling best practices.
• Review daily claim files for compliance and provide guidance on resolution strategies.
• Review and approve claim payments, settlements, and denial letters.
• Provide ongoing coaching and performance management to ensure productivity and quality.
• Investigate and address customer complaints, identifying effective resolutions.
• Prepare written responses to formal complaints submitted to regulatory and consumer agencies.
• Establish and monitor performance expectations through evaluations and reporting.
• Analyze performance metrics and trends to identify development opportunities.
• Review and approve employee timecards and attendance records.

Skills

Leadership

Coaching

Communication

Team management

Problem-solving

Education

Bachelor's degree in a related field

Tools

Microsoft Excel

Job description

United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship. Location: 2721 N Central Ave, Phoenix, Arizona 85004 United States of America

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach. This is a fully onsite position located at our corporate campus in Phoenix, AZ.

Repwest Insurance is seeking an experienced Property Damage Claims Supervisor to lead and develop a team of claims professionals responsible for the investigation and resolution of property damage claims. As a Property Damage Claims Supervisor, you will oversee the daily operations of a team of Claim Adjusters, ensuring claims are handled efficiently, accurately, and in compliance with company standards and applicable Department of Insurance regulations.

The ideal candidate is a strong leader who is passionate about coaching employees, driving performance, and delivering exceptional customer service.

Key Responsibilities

• Train and mentor adjusters on company policies, procedures, claim handling best practices, and effective desk management.


• Conduct daily claim file reviews to ensure compliance with established procedures and provide guidance on claim resolution strategies.


• Review and approve claim payments, settlements, and denial letters.


• Provide ongoing coaching, feedback, and performance management to ensure productivity, quality, and timeliness standards are met.


• Investigate and address customer complaints, identifying and implementing effective resolutions.


• Prepare written responses to formal complaints submitted through regulatory and consumer agencies, including the Department of Insurance and Better Business Bureau.


• Establish, communicate, and monitor performance expectations through regular evaluations and management reporting.


• Analyze performance metrics and trends to identify development opportunities and improve team results.


• Review and approve employee timecards and attendance records.

Qualifications

• Minimum of 4 years of experience handling and/or supervising auto liability claims.


• Excellent verbal and written communication skills.


• Strong leadership, interpersonal, organizational, and time management abilities.


• Demonstrated customer service and conflict resolution skills.


• Proficiency with Microsoft Office applications, including Excel.


• Ability to obtain an Arizona Adjuster License within 30 days of employment.


• Ability to work on-site in Phoenix, AZ, Monday through Friday, for a minimum of 8 hours per day.

What We're Looking For

The successful candidate will be a motivated leader who can effectively balance operational oversight, employee development, and customer satisfaction while maintaining compliance with company and regulatory requirements.

U-Haul Offers

• Medical insurance


• Prescription drug plans


• Dental & Vision plan with hearing care discounts


• Onsite medical clinic for team members and eligible family members


• New indoor fitness gym (Midtown Phoenix campus)


• Get Fit Gym Reimbursement Program


• Registered Dietitian Program


• WeightWatchers CVS Virtual Care


• U-Haul Kids Program


• 24-Hour Nurse Line


• Wellness Program (HealthierYou initiatives & challenges)


• Mindset App Reimbursement


• Pet Insurance & Wellness plans


• Career stability


• Opportunities for advancement


• Valuable on-the-job training


• Tuition Reimbursement Program


• Free online courses for personal and professional development at U-Haul University


• 401(k) Savings Plan


• Employee Stock Ownership Plan (ESOP)


• Company-paid life insurance


• Voluntary life insurance options


• Short-Term and Long-Term Disability


• Critical Illness, Accident & Hospital Indemnity plans


• Business & business travel insurance


• MetLaw Legal Program


• MetLife Auto & Home Insurance


• LifeLock Identity Theft Protection


• Dave Ramsey’s SmartDollar Financial Wellness Program


• U-Haul Federal Credit Union


• Paid holidays, vacation, and sick time


• YouMatter Employee Assistance Program (EAP)


• Discounts on cell phone plans, hotels, computers, vehicles & more


• Community involvement & volunteer opportunities


• U-Haul Mothers Program (Paid maternity leave)

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.