Computer Support Specialist

U-Haul; Phoenix (AZ); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Full Medical coverage

Dental & Vision Plans

401(k) Savings Plan

Life insurance

Tuition reimbursement program

Employee Stock Ownership Plan (ESOP)

Job summary

U-Haul is seeking a motivated Desktop Support Technician to join our IT team in Phoenix, AZ. You will provide first-level support for desktop hardware, software, and network-related issues, and help maintain IT infrastructure across our workforce.

The role emphasizes strong troubleshooting, customer service, and teamwork in a fast-paced environment. Certifications like A+ or MCDST are pluses; associate degree or equivalent experience preferred.

Qualifications

• 1–2 years of desktop support experience.
• Solid understanding of Windows and macOS.
• Experience with Active Directory and Office 365.
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.

Responsibilities

• Provide first-level technical support to end-users for desktop hardware, software, and peripherals.
• Install, configure, and troubleshoot desktop systems and peripherals (printers, scanners).
• Respond to service requests promptly and resolve issues; escalate when needed.
• Perform hardware and software upgrades as required.
• Maintain inventory of hardware and software; update records.
• Assist in setting up new user accounts and equipment; document activities in ticketing system.

Skills

Desktop support

Windows/macOS

Active Directory

Office 365

Networking basics

Customer service

Education

Associate degree in IT

Job description

United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship. Location: 2727 N Central Ave, Phoenix, Arizona 85004 United States of America This position is not eligible for employer sponsorship. To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach. We are seeking a motivated Desktop Support Technician with 1-2 years of experience to join our dynamic IT team. The ideal candidate will provide technical assistance to our employees and ensure efficient and effective resolution of desktop and software issues. This role is crucial in maintaining our IT infrastructure and supporting our workforce in achieving their goals.

Responsibilities

• Provide first-level technical support to end-users regarding desktop hardware, software, peripherals, and network-related issues.
• Install, configure, and troubleshoot desktop systems, workstations, and peripheral equipment such as printers and scanners.
• Respond to service requests promptly and resolve issues in a timely manner, escalating when necessary.
• Perform hardware and software upgrades as needed.
• Maintain and update hardware and software inventory.
• Assist in the setup and configuration of new user accounts and equipment.
• Collaborate with IT team members to implement and maintain systems and processes.
• Document all support activities and solutions in the ticketing system.
• Ensure security and confidentiality of data by adhering to company policies and best practices.
• Stay current with system information, changes, and updates.

Requirements

• 1-2 years of experience in desktop support or a related field.
• Solid understanding of desktop operating systems (Windows, macOS) and common software applications.
• Experience with Active Directory, Office 365, and other productivity tools.
• Basic knowledge of networking principles (TCP/IP, DNS, DHCP).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.

Education

• Associate degree in Information Technology, Computer Science, or a related field; or equivalent work experience.

U-Haul Offers

• Full Medical coverage
• Prescription plans
• Dental & Vision Plans
• New indoor fitness gym
• Gym Reimbursement Program
• Registered Dietitian Program
• Weight Watchers
• Onsite medical clinic for you and your family
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition reimbursement program
• Free online courses for personal and professional development at U-Haul University®
• Business and travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation, and sick days
• Employee Stock Ownership Plan (ESOP)
• 401(k) Savings Plan
• Life insurance
• Critical Illness/Group Accident
• 24-hour physician available for kids
• Subsidized gym/ membership
• MetLaw Legal program
• MetLife auto and home insurance
• Mindset App Program
• Discounts on cell phone plans, hotels, and more
• LifeLock identity Theft Savvy consumer wellness programs- from health care tips to financial wellness
• Dave Ramsey’s SmartDollar Program
• U-Haul federal credit union
• Wellness Program #LI-SB1

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.