Claims Supervisor

Jobtailor

Maryland

On-site

USD 90,000 - 130,000

Full time

4 days ago

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Job summary

ERIE in Maryland seeks an experienced Claims Manager to supervise and develop a team of claims professionals, oversee designated operations, and ensure compliance with policy and regulatory requirements.

The role emphasizes leadership, performance assessments, claims procedures, and collaboration with Claims Leadership to resolve complex coverage questions while supporting business strategy.

Qualifications

High school diploma or equivalent with six years claims experience.
Associate degree with four years claims experience.
Bachelor’s degree with two years claims experience.
Appropriate state licenses including ability to secure multiple licenses.
Valid driver’s license required.
Experience using estimating software preferred.
Experience in a leadership role preferred.

Responsibilities

Supervise, train, and monitor assigned claims adjusters and other claims personnel.
Assist Claims Leadership in overseeing and handling claims.
Manage overall operations of a designated area.
Interview, hire, train, and direct personnel.
Prepare and conduct performance assessments, coordinate discipline, and oversee employee development.
Review claims and adjusters’ files for coverage and adequate reserves in accordance with company policy.
Answer claims questions, provide additional services, and take action as necessary.
Review claim correspondence and counsel on further action.
Resolve coverage and unusual questions within designated authority and conduct related research.
Maintain and apply working knowledge of adjusters’ files and statutory laws.
Recommend and participate in developing and evaluating claims procedures with the Claims Manager.
Handle claim complaints and inquiries.
Assist the Claims Manager and act on the manager’s behalf as necessary.
Direct processing of legal papers served upon ERIE involving claims action and direct outside legal counsel activities.
Assist with trial preparation and attend pre-trial functions and trials as necessary.
Review reports, payments, and buyer information; negotiate with salvage auctions and salvage yards when required.
Contribute to projects, initiatives, teams, and assignments supporting business strategy and operational outcomes.
Serve on the Catastrophe Team and travel on short notice as needed.

Skills

Leadership

Supervision

Training

Communication

Problem-Solving

Team Collaboration

Negotiation

Data Entry

Education

High School Diploma

Associate Degree

Bachelor's Degree

Claims License

Associate in Claims (AIC) Designation

Tools

Estimating Software

PPE

Job description

Supervise, train, and monitor assigned claims adjusters and other claims personnel
Assist Claims Leadership in overseeing and handling claims
Manage overall operations of a designated area
Interview, hire, train, and direct personnel
Prepare and conduct performance assessments, coordinate discipline, and oversee employee development
Review claims and adjusters’ files for coverage and adequate reserves in accordance with company policy
Answer claims questions, provide additional services, and take action as necessary
Review claim correspondence and counsel on further action
Resolve coverage and unusual questions within designated authority and conduct related research
Maintain and apply working knowledge of adjusters’ files and statutory laws
Recommend and participate in developing and evaluating claims procedures with the Claims Manager
Handle claim complaints and inquiries
Assist the Claims Manager and act on the manager’s behalf as necessary
Direct processing of legal papers served upon ERIE involving claims action and direct outside legal counsel activities
Assist with trial preparation and attend pre-trial functions and trials as necessary
Review reports, payments, and buyer information; negotiate with salvage auctions and salvage yards when required
Contribute to projects, initiatives, teams, and assignments supporting business strategy and operational outcomes
Serve on the Catastrophe Team and travel on short notice as needed

Requirements

High school diploma or equivalent and six years of claims related experience required; or Associate degree and four years of claims related experience required; or Bachelor’s degree and two years of claims related experience required
Appropriate license(s) as required by applicable state(s), including the ability to secure and maintain dual or multiple licenses as business needs require
Valid driver’s license required
Experience using estimating software preferred
Experience in a leadership role preferred
Completion of Associate in Claims (AIC) designation preferred
Ability to serve on the Catastrophe Team, including short-notice travel to other locations for periods exceeding two consecutive weeks
Use of Personal Protective Equipment (PPE) is required
Regular and predictable attendance is required
Regular and predictable onsite presence may be an essential job function
Driving; Occasional (<20%)
Manual keying/data entry/inputting information/computer use; Often (20-50%)

Core Competencies

Demonstrates expertise in claims management, including supervising and training claims adjusters, conducting performance assessments, and ensuring compliance with statutory laws. Proficient in developing claims procedures and handling complex claims inquiries while maintaining a strong focus on operational outcomes.

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