Claims Supervisor

Jobtailor

Warrendale (Allegheny County)

On-site

USD 90,000 - 130,000

Full time

4 days ago

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Job summary

ERIE Insurance is seeking a dynamic leader to supervise and develop a growing team of Field Property Adjusters, oversee operations across the designated area, and drive claims performance.

You will interview, hire, train, and assess staff, conduct performance reviews, ensure coverage accuracy, and guide legal and catastrophe responses, including short-notice travel to other locations.

Qualifications

Six years claims-related experience or equivalent required.
Leadership experience preferred; AIC designation preferred.
Valid driver's license and ability to travel within specified area.
State licenses as required and ability to obtain dual licenses

Responsibilities

Supervise, train, and monitor assigned claims adjusters and other claims personnel
Lead and develop a growing team of Field Property Adjusters
Manage overall operations of the designated area
Interview, hire, train, and direct personnel
Prepare and conduct performance assessments, coordinate discipline, and oversee employee development
Regularly review claims and adjusters’ files for coverage and adequate reserves
Answer claims questions, provide additional services, and take necessary action
Resolve coverage and unusual questions within designated authority and conduct related research
Maintain and apply working knowledge of adjusters’ files and statutory laws
Direct processing of legal papers served upon ERIE involving claims actions and direct outside legal counsel activities
Assist with trial preparation and attend pre-trial functions and trials as necessary
Catastrophe Team participation and travel as required

Skills

Team Leadership

Claims Processing

Performance Assessment

Negotiation

File Review

Legal Document Handling

Employee Training

Catastrophe Response

PPE Compliance

Education

High School Diploma

Associate Degree

Bachelor’s Degree

Associate In Claims (AIC)

Tools

Estimating Software

Job description

Supervise, train, and monitor assigned claims adjusters and other claims personnel
Lead and develop a growing team of Field Property Adjusters
Manage overall operations of the designated area
Interview, hire, train, and direct personnel
Prepare and conduct performance assessments, coordinate discipline, and oversee employee development
Regularly review claims and adjusters’ files for coverage and adequate reserves
Answer claims questions, provide additional services, and take necessary action
Review claim correspondence and counsel on further action
Resolve coverage and unusual questions within designated authority and conduct related research
Maintain and apply working knowledge of adjusters’ files and statutory laws
Recommend and participate in developing and evaluating claims procedures with the Claims Manager
Handle claim complaints and inquiries
Assist the Claims Manager and act on the manager’s behalf as necessary
Direct processing of legal papers served upon ERIE involving claims actions and direct outside legal counsel activities
Assist with trial preparation and attend pre-trial functions and trials as necessary
Review reports, payments, and buyer information; negotiate with salvage auctions and salvage yards when required
Contribute to projects, initiatives, teams, and assignments supporting business strategy and operational outcomes
Serve on the Catastrophe Team, including short-notice travel to other locations for periods exceeding two consecutive weeks

Requirements

High school diploma or equivalent and six years of claims-related experience required; or associate degree and four years of claims-related experience required; or bachelor’s degree and two years of claims-related experience required
Experience using estimating software preferred
Experience in a leadership role preferred
Completion of Associate in Claims (AIC) designation preferred
Appropriate license(s) as required by applicable state(s), including ability to secure and maintain dual or multiple licenses as business needs require
Valid driver’s license required
Must reside within 50 miles of the Murrysville, Pittsburgh, or Johnstown Branch Offices
Use of Personal Protective Equipment (PPE) is required
Regular and predictable attendance is required
Regular and predictable onsite presence may be essential for leadership roles based on business and operational needs
Ability to travel on short notice to other locations for periods exceeding two consecutive weeks as part of the Catastrophe Team

Core Competencies

Demonstrates strong leadership in managing and developing claims personnel while ensuring compliance with statutory laws and effective claims processing. Proficient in claims assessment, negotiation, and operational management to support business strategy and outcomes.

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