Claims Supervisor

Erie Insurance; Warrendale (Allegheny County); On-site; USD 89,000 - 142,000; Full time

Benefits offered by this job

Annual bonus

Job summary

Erie Insurance is seeking a leadership role in Claims to supervise and develop a growing team of Field Property Adjusters. The position requires residing within 50 miles of the Murrysville, Pittsburgh, or Johnstown Branch Offices and is primarily an in-office role with a remote work option allowed by policy.

Essential duties include interviewing and training staff, reviewing files, ensuring proper reserves, and guiding claim strategy. A valid driver’s license is required.

Qualifications

• High school diploma or equivalent with six years of claims experience, or an Associate degree with four years, or a Bachelor’s degree with two years.
• Experience using estimating software is preferred.
• Valid driver’s license is required.

Responsibilities

• Manages overall operations of designated area of authority. Interviews, hires, trains, and directs personnel.
• Reviews claims on a regular basis in accordance with company policy and reserves.
• Resolves coverage questions within designated authority and provides guidance.
• Maintains knowledge of adjusters’ files and statutory laws.
• Assists in developing claims procedures and handles claim inquiries.
• Serves on the Catastrophe Team and may travel on short notice.

Skills

Leadership

Claims management

Decision making

Education

High school diploma or equivalent

Associate degree

Bachelor’s degree

Tools

Estimating software

Job description

Select how often (in days) to receive an alert:

Work from:

Pittsburgh, Murrysville or Johnstown Branch Office

Salary Range:

$88,693.00-$141,678.00*

salary range is for thislevel and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
• Low contributions to medical and prescription premiums.We currently pay up to 97% of employees’ monthly premium costs.
• Pension.We are among the 2% of Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of services.
• 401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
• Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development.Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Supervises, trains, and monitors the activities of assigned claims adjusters and other claims personnel. Assists the Claims Leadership in the overseeing and handling of claims.

• This position will lead and develop a growing team of Field Property Adjusters.
• The successful applicant must reside within 50 miles from the Murrysville, Pittsburgh, or Johnstown Branch Offices
• The preferred applicant will work from the Pittsburgh or Murrysville Branch Office, but consideration will be given to applicants near the Johnstown Branch Office.
• This is an in office position subject to ERIE's standard policies, including access to a remote work bank.

Duties and Responsibilities

• Manages overall operations of designated area of authority. Interviews, hires, trains, and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
• Reviews claims on a regular basis in accordance with company policy. reviews adjusters’ files for coverage and adequate reserves, acts as a resource for answering claims questions, provides additional services as required and takes action as necessary. Reviews claim correspondence and provides counsel on further action.
• Resolves coverage and other unusual questions within designated authority. Conducts related research as necessary.
• Maintains and applies working knowledge of adjusters’ files and statutory laws.
• Makes recommendations to and participates with the Claims Manager in developing and evaluating claims procedures.
• Handles claim complaints and inquiries.
• Assists the Claim Manager and may act on manager’s behalf as necessary.
• Receives and directs the processing of legal papers served upon ERIE involving claims action and directs activities of outside legal counsel as required.
• Assists in preparation for trial procedures and attends pre-trial functions and trials as necessary.
• Reviews reports, payments and buyer information; and, in some instances, negotiates with salvage auctions and salvage yards on behalf of the company as required.
• Contributes to projects, initiatives, teams, or other assignments to support business strategy, objectives, expectations, or operational outcomes.
• This position requires the incumbent to serve on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.[AL2.1][AL2.2][RS2.3][AL2.4][RS2.5]

The first five duties listed are functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

Regular and predictable attendance is an essential job function. For certain positions at ERIE, including leadership roles, regular and predictable onsite presence may also be an essential job function based on business and operational needs.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Capabilities

• Customer Focus (Leader)
• Decision Quality (Leader)
• Develops Talent (Leader)
• Drives vision and purpose (Leader)
• Ensures Accountability (Leader)
• Instills Trust (Leader)
• Nimble Learning (Leader)
• Plans and Aligns (Leader)
• Values Diversity (Leader)
• Self-development (Leader)

Qualifications

Minimum Education and Experience Requirements

• High school diploma or equivalent and six years of claims related experience required; or
• Associate degree and four years of claims related experience required; or
• Bachelor’s degree and two years of claims related experience required.

Additional Experience

• Experience using estimating software preferred.
• Experience in a leadership role preferred.

Designations and/or Licenses

• Completion of Associate in Claims (AIC) designation preferred.
• Appropriate license(s) as required by applicable state(s), including the ability to secure and maintain dual or multiple licenses as business needs require.
• Valid driver’s license required.

Physical Requirements

• Use of Personal Protective Equipment (PPE) is required for this role.
• Driving; Occasional (<20%)
• Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)