Claims Facilitator

Jobtailor

Mechanicsburg (Cumberland County)

On-site

USD 42,000 - 64,000

Full time

3 days ago

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Job summary

ERIE is seeking a claims specialist to process first-party and third-party auto claims and assist with property claims. You will verify coverage, set reserves, and handle payments while communicating with policyholders and claimants.

This role emphasizes accuracy, data entry, and adherence to company procedures. Qualifications include a high school diploma or GED with 1 year of related experience; a Bachelor's/Associate degree is preferred, along with pursuit of insurance education and licensing

Qualifications

High school diploma or GED with 1 year of related claims handling or customer service.
Equivalent educational experience acceptable.
Bachelor's or Associate degree preferred.
Pursuit of general insurance education preferred.
Obtain appropriate licenses as required by state within 45 days (external) / 90 days (internal).

Responsibilities

Settle claims within limits of authority under minimal supervision.
Process first-party automobile, third-party clear-liability automobile, and low-severity property claims.
Contact policyholders and claimants.
Verify coverage and set reserves.
Set up and issue payments using approved methods.
Enter loss information into the claims system.
Prepare correspondence, forms, and related materials.
Review pending claims and activities regularly.
Provide support for property claims during high volume.
Follow other job-related instructions and duties as assigned.

Skills

Claims Processing

Data Entry

Coverage Verification

Reserve Setting

Payment Issuance

Communication

Problem-Solving

Attention to Detail

Education

High School Diploma or GED

Bachelor's or Associate degree preferred

Insurance Education Pursuit preferred

Insurance License (preferred)

Tools

Claims System

Job description

Settle claims within limits of authority under minimal supervision
Process first-party automobile, third-party clear-liability automobile, and low-severity property claims
Contact policyholders and claimants
Verify coverage and set reserves
Set up and/or issue payments using ERIE's approved payment methods
Establish contact with all parties involved in claims according to ERIE's expectations
Handle inquiries from policyholders, agents, insurance carriers, claimants, and others
Enter loss information into the claims system
Prepare correspondence, forms, and related materials
Review pending claims and activities regularly
Provide support for property claims during periods of heavy volume
Follow other job-related instructions and perform additional duties requested by the supervisor

Requirements

High school diploma or GED and one year of related claims handling, customer service, or clerical experience required
Equivalent educational experience required
Bachelor's or Associate's degree preferred
Pursuit of general insurance education preferred
Obtain appropriate licenses as required by state within 45 days of employment for external applicants and 90 days for internal applicants
Frequent manual keying/data entry/inputting information/computer use (50-80%)
Ability to move over 50 lbs using lifting aide equipment, rarely
Driving, climbing/accessing heights, lifting/moving, and pushing/pulling may be required rarely

Core Competencies

Demonstrates expertise in claims processing, including first-party and third-party automobile claims, while ensuring compliance with company policies and effective communication with all parties involved. Proficient in data entry and customer service, with a focus on accuracy and efficiency in claims handling.

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