Commercial Casualty Supervisor, Complex Claims - Remote

CSAA Insurance Services; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Mobilitas, created by CSAA Insurance Group, is hiring a Commercial Casualty Supervisor, Complex Claims - Remote. You will supervise complex auto and commercial injury claims across multiple states, including litigation file handling and coverage determinations.

The role requires guiding adjusters, managing workflow, and ensuring compliance with DOI regulations while coordinating with brokers and partner clubs to deliver efficient service.

Qualifications

• Experience supervising complex auto and commercial injury claims.
• Ability to supervise claims across multiple states remotely.
• Strong knowledge of DOI regulations and coverage determinations.

Responsibilities

• Oversee investigation, evaluation, negotiation, and resolution of complex auto and commercial injury claims.
• Provide technical guidance to adjusters on coverage, liability, and settlement.
• Direct daily operations across multiple shifts and states, including staffing and queue management.
• Set and monitor employee performance goals and service standards.
• Ensure compliance with DOI regulations and company policies.

Skills

Claims supervision

Complex auto & commercial injury

Litigation support

Multi-state supervision

Remote work

Job description

Job Title

Commercial Casualty Supervisor, Complex Claims - Remote

Requisition Number

R8073 Commercial Casualty Supervisor, Complex Claims - Remote (Open)

Location

Texas - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 19 more}

Job Information

We're Mobilitas, created by CSAA Insurance Group, we serve the unique needs of the modern mobility sector. We specialize in tailored solutions for today's evolving transportation landscape, helping our partners manage risk, move quickly and deliver exceptional experiences. We're looking for motivated, innovative individuals who think big, move fast and want to help shape the future of mobility.

We are actively hiring for a Commercial Casualty Supervisor, Complex Claims - Remote

Your Role

As a Commercial Casualty Supervisor, Complex Claims, you will supervise complex 1st and 3rd party auto and commercial injury claims, including litigation file handling for minor to complex litigated claims. You will be responsible for supervising claims in multiple states virtually. You will evaluate coverage questions and provide decisions associated with approval. You will be responsible for evaluating and providing guidance and settlement authority on cases above representative's authority. You may potentially manage First Notice of Loss injury queue and may act as claims Liaison in partner states to build and maintain relationships with partner clubs.

Your Work

• Oversees the investigation, evaluation, negotiation, and resolution of claims, ensuring effective workflow management and adherence to departmental standards.
• Provides technical guidance to adjusters, reviewing claims for coverage, liability, settlement authority, and appropriate resolution of complex issues.
• Directs daily business unit operations, including workflow distribution, phone queue management, staffing, and coverage across multiple shifts, including operations of up to seven days per week.
• Establishes and monitors employee performance goals, departmental objectives, and service standards to support business strategies and operational effectiveness.
• Monitor claims quality and customer service performance through file reviews, Quality Assurance Reports (QARs), surveys, and feedback to identify opportunities for improvement.
• Ensures compliance with organizational policies, operating procedures, safety standards, and Department of Insurance (DOI) regulations, communicating and implementing changes as needed.
• Participates in specialty Committee Review Processes and facilitates meetings to support claims decisions and efficient departmental operations.
• Recommends improvements to operational plans, processes, and resource utilization to enhance efficiency, service quality, and business results.
• Supports staffing and financial management through recruitment, interviewing, hiring decisions, budget planning, and oversight of internal and external resources.
• Collaborates with cross-functional teams on business initiatives and serves as a claims liaison for commercial customers and brokers, building and maintaining strong business relationships.

Performance Management

• Identifies employee training needs and coordinates development opportunities to strengthen job-related skills, performance, and customer service.
• Promotes employee growth and development through coaching, mentoring, ongoing feedback, and recognition of individual and team achievements.
• Manages employee performance through formal evaluations, performance appraisals, and recommendations regarding compensation, promotions, and terminations.
• Communicates and enforces organizational policies and procedures, administering counseling, disciplinary measures, and corrective actions in partnership with management and Human Resources.

Claims Procedures

• Oversees claim investigations and resolution, making coverage determinations on matters ranging from simple to complex.
• Ensures compliance with Commercial Auto claims procedures, company policies, and Department of Insurance (DOI) regulations across