Claims Specialist Lead

Progressive; Honolulu (HI); Hybrid; USD 81,000 - 105,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental & vision insurance

Wellness programs

Flexible spending accounts

Life insurance

Paid time off

Sick leave & disability

Parental leave

Tuition assistance

Job summary

Progressive seeks a claims specialist to investigate and resolve high-value claims (over $60k), coordinating with police, medical professionals, claimants, and others to determine coverage, liability, and total claim value. This hybrid role requires periodic office visits for meetings and training in Honolulu, HI, with coaching from a supportive team.

The position emphasizes complex negotiations, strong customer service, and knowledge of civil procedures and discovery tools to manage litigation

Qualifications

• Six years of relevant work experience with three years in claims handling.
• Three years in claims handling and a bachelor’s degree.
• Five years of relevant work experience with three years in claims handling and an associate degree.

Skills

Rapport building

Negotiation

Customer service

Casualty claims

Litigation claims

Organization

Problem solving

Civil procedure knowledge

Discovery tools

Education

Bachelor’s degree

Associate degree

Job description

As a claims specialist on our team, you’ll play a critical role in our ability to successfully and efficiently resolve large-loss injury claims valued over $60k. Investigating complex and high-risk claims – which may have some litigation features – you’ll consult with police officers, medical professionals, claimants and others involved in the accident. The information gathered will then be used while determining coverage, liability and the total value of the claim.

This is a hybrid role. You’ll be expected to report to an office about four days per month for important meetings, training, and collaboration and will have the benefit of continued coaching from a supportive team. If you prefer an in-office environment, you’re welcome to work in the office more than four days per month.

Minimum qualifications

• Six years of relevant work experience with three years in claims handling OR
• Three years in claims handling and a bachelor’s degree OR
• Five years of relevant work experience with three years in claims handling and an associate degree

Preferred skills

• Ability to quickly build rapport and successfully effect settlements and strong negotiation and customer service skills
• Three or more years of Casualty and Litigation claims handling experience
• Excellent organization and problem-solving skills along with ability to multi-task and prioritize
• Knowledge of the rules of civil procedures in terms of filing/answering suit, discovery deadlines, and venue
• Ability to direct the use of discovery tools such as interrogatories, depositions and production of document

Compensation

• Based on location and experience
  • Anchorage, AK: $88,000 - $115,000/year
  • Honolulu, HI: $81,000 - $105,000/year
• Gainshare annual cash incentive payment up to 24% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.