Claims Specialist Lead

Progressive Insurance; Hawaii; Hybrid; USD 81,000 - 105,000; Full time

Benefits offered by this job

401(k) with company match up to 6%

Medical, dental & vision insurance

Wellness programs

Paid time off

Job summary

Progressive Insurance seeks a claims specialist to resolve large-loss injury claims valued over $60k. You’ll investigate complex, high-risk cases and consult with police, medical professionals, claimants, and others to assess coverage, liability, and total claim value.

This hybrid role requires reporting to the office about four days per month for meetings and coaching. If you prefer, you may work in-office more than four days a month, with ongoing support from the team.

Qualifications

• Six years of relevant work experience with three years in claims handling
• Three years in claims handling and a bachelor’s degree
• Five years of relevant work experience with three years in claims handling and an associate degree

Responsibilities

• Investigate complex and high-risk large-loss injury claims valued over $60k.
• Consult with police officers, medical professionals, claimants and others involved in the accident.
• Determine coverage, liability and the total value of the claim.
• Attend meetings, training and collaboration in-office about four days per month; extendable if you prefer to work in-office more often.

Skills

Negotiation

Customer service

Organization

Problem-solving

Multi-tasking

Civil procedure knowledge

Communication

Education

Bachelor's degree

Associate degree

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As a claims specialist on our team, you’ll play a critical role in our ability to successfully and efficiently resolve large-loss injury claims valued over $60k. Investigating complex and high-risk claims - which may have some litigation features - you’ll consult with police officers, medical professionals, claimants and others involved in the accident. The information gathered will then be used while determining coverage, liability and the total value of the claim.

This is a hybrid role. You’ll be expected to report to an office about four days per month for important meetings, training, and collaboration and will have the benefit of continued coaching from a supportive team. If you prefer an in-office environment, you’re welcome to work in the office more than four days per month.

Minimum Qualifications

• Six years of relevant work experience with three years in claims handling OR
• Three years in claims handling and a bachelor’s degree OR
• Five years of relevant work experience with three years in claims handling and an associate degree

Preferred Skills

• Ability to quickly build rapport and successfully effect settlements and strong negotiation and customer service skills
• Three or more years of Casualty and Litigation claims handling experience
• Excellent organization and problem‑solving skills along with ability to multi‑task and prioritize
• Knowledge of the rules of civil procedures in terms of filing/answering suit, discovery deadlines, and venue
• Ability to direct the use of discovery tools such as interrogatories, depositions and production of document

Compensation

• Based on location and experience
  • Anchorage, AK: $88,000 - $115,000/year
  • Honolulu, HI: $81,000 - $105,000/year
• Gainshare annual cash incentive payment up to 24% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long‑term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F‑1 CPT, OPT, or STEM OPT, H‑1B, O‑1, E‑3, TN) statuses for this role.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.