Claims Adjuster Senior - Injury

Progressive; Honolulu (HI); Hybrid; USD 74,000 - 105,000; Full time

Benefits offered by this job

401(k) match

Medical, dental & vision

Wellness programs

Health savings accounts

Paid time off

Life insurance

Disability insurance

Parental & family leave

Tuition assistance

Diversity and inclusion

Job summary

Progressive is seeking a senior claims specialist to investigate complex and high-risk injury claims, coordinating with police, healthcare professionals, claimants, and others involved to determine coverage, liability, and the overall value of each claim.

This is a hybrid role with in-office meetings about four days per month; remote work is allowed with optional in-office days. You must live within 40 miles of the Anchorage, AK or Honolulu, HI office to apply.

Qualifications

• Five years of relevant work experience with two years in claims handling OR
• Two years in claims handling and a bachelor’s degree OR
• Four years of relevant work experience with two years in claims handling and an associate degree

Responsibilities

• Investigate complex and high-risk injury claims.
• Consult with police officers, medical professionals, claimants and others involved in the accident.
• Determine coverage, liability and the total value of the claim.
• Collaborate with team during hybrid work arrangements.

Skills

Negotiation

Customer service

Communication

Analytical skills

Multi-tasking

Claims handling

Auto injury claims

Education

Bachelor’s degree

Associate degree

Job description

As a senior claims specialist on our team, you’ll play a critical role in our ability to successfully and efficiently resolve injury claims. Investigating complex and high-risk claims – which may be attorney represented or have additional litigation features – you’ll consult with police officers, medical professionals, claimants and others involved in the accident. The information gathered will then be used while determining coverage, liability and the total value of the claim.

This is a hybrid role. You’ll be expected to report to an office about four days per month for important meetings, training, and collaboration and will have the benefit of continued coaching from a supportive team. If you prefer an in-office environment, you’re welcome to work in the office more than four days per month.

Candidates must be within 40 miles of the Anchorage, Ak or Honolulu, HI office.

Minimum qualifications

• Five years of relevant work experience with two years in claims handling OR
• Two years in claims handling and a bachelor’s degree OR
• Four years of relevant work experience with two years in claims handling and an associate degree

Preferred skills

• Ability to quickly build rapport and successfully effect settlements and strong negotiation and customer service skills
• Excellent organization and problem-solving skills along with ability to multi-task and prioritize
• Demonstrated proficiency analyzing coverage and liability
• Ability to direct the use of discovery tools such as interrogatories, depositions and production of document
• Two or more years of Auto Injury Claims handling experience

Compensation

• Based on location and level of experience
  • Anchorage, AK: $80,000 - $105,000/year
  • Honolulu, HI: $74,000 - $95,000/year
• Gainshare annual cash incentive payment up to 24% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.