Claims Adjuster Senior - Litigation

Progressive; Honolulu (HI); Hybrid; USD 74,000 - 95,000; Full time

Benefits offered by this job

401(k) match

Medical, dental & vision

Wellness programs

Flexible spending accounts

Paid time off

Parental & family leave

Diversity and inclusion culture

Career development

Job summary

Progressive is committed to helping employees advance in their careers. A senior claims specialist will investigate high-risk injury claims, coordinate with police, medical professionals, and claimants to determine coverage, liability and total claim value.

The role is hybrid with about four in-office days per month for meetings and training; in-office work is encouraged for those who prefer it. Strong negotiation and organizational skills are essential.

Qualifications

• Five years of relevant work experience with two years in claims handling.
• Two years in claims handling and a bachelor’s degree.
• Four years of relevant work experience with two years in claims handling and an associate degree.

Responsibilities

• Investigating complex and high-risk injury claims.
• Consulting with police officers, medical professionals, claimants and others involved.
• Determining coverage, liability and the total value of the claim.
• Hybrid work model with four in-office days per month and ongoing coaching.

Skills

Negotiation

Customer service

Organization

Problem solving

Coverage & liability analysis

Discovery tools use (interrogatories,

Auto litigation claims

Education

Bachelor’s degree

Associate degree

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As a senior claims specialist on our team, you’ll play a critical role in our ability to successfully and efficiently resolve injury claims. Investigating complex and high-risk claims – which may be attorney represented or have additional litigation features – you’ll consult with police officers, medical professionals, claimants and others involved in the accident. The information gathered will then be used while determining coverage, liability and the total value of the claim.

This is a hybrid role. You’ll be expected to report to an office about four days per month for important meetings, training, and collaboration and will have the benefit of continued coaching from a supportive team. If you prefer an in-office environment, you’re welcome to work in the office more than four days per month.

Minimum qualifications

• Five years of relevant work experience with two years in claims handling OR
• Two years in claims handling and a bachelor’s degree OR
• Four years of relevant work experience with two years in claims handling and an associate degree

Preferred skills

• Ability to quickly build rapport and successfully effect settlements and strong negotiation and customer service skills
• Excellent organization and problem-solving skills along with ability to multi-task and prioritize
• Demonstrated proficiency analyzing coverage and liability
• Ability to direct the use of discovery tools such as interrogatories, depositions and production of document
• Experience handling Auto Litigation claims

Compensation

• Based on location and level of experience
  • Anchorage, AK: $80,000 - $105,000/year
  • Honolulu, HI: $74,000 - $95,000/year
• Gainshare annual cash incentive payment up to 24% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.