Claims Specialist Lead

Progressive Insurance; Washington; Hybrid; USD 73,000 - 107,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental & vision

Wellness and mental health programs

Paid time off and sick leave

Tuition assistance

Job summary

Progressive Insurance is seeking a claims specialist to investigate intricate large-loss injury claims valued over $60k. You will consult with law enforcement, medical professionals, claimants and others to determine coverage, liability and the total value of complex claims.

The hybrid role requires attendance at the office about four days per month for meetings and training, with coaching from a supportive team. If you prefer more in-office days, you may work there more often.

Qualifications

• Ability to quickly build rapport and successfully effect settlements; strong negotiation and customer service skills.
• Three or more years of Casualty and Litigation claims handling experience.
• Excellent organization and problem-solving skills; ability to multi-task and prioritize.
• Knowledge of civil procedure rules for filing/answers, discovery deadlines, and venue.
• Ability to direct the use of discovery tools such as interrogatories, depositions, and production of documents.

Responsibilities

• Investigate intricate and high-risk claims, potentially with litigation features, to determine coverage, liability and total claim value.
• Coordinate with police, medical professionals, claimants and others involved in the accident; gather information for claim assessment.
• Consult with internal teams and use findings to resolve large-loss injury claims valued over $60k.

Skills

Rapport & settlements

Casualty & Litigation claims handling

Organization & problem-solving

Civil procedures knowledge

Discovery tools usage

Education

Bachelor's degree

Associate degree

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As a claims specialist on our team, you'll play a critical role in our ability to successfully and efficiently resolve large-loss injury claims valued over $60k. Investigating intricate and high-risk claims - which may have some litigation features - you'll consult with police officers, medical professionals, claimants and others involved in the accident. The information gathered will then be used while determining coverage, liability and the total value of the claim.

This is a hybrid role. You'll be expected to report to an office about four days per month for important meetings, training, and collaboration and will have the benefit of continued coaching from a supportive team. If you prefer an in-office environment, you're welcome to work in the office more than four days per month.

Minimum Qualifications

• Six years of relevant work experience with three years in claims handling OR
• Three years in claims handling and a bachelor's degree OR
• Five years of relevant work experience with three years in claims handling and an associate degree

Preferred Skills

• Ability to quickly build rapport and successfully effect settlements and strong negotiation and customer service skills
• Three or more years of Casualty and Litigation claims handling experience
• Excellent organization and problem-solving skills along with ability to multi-task and prioritize
• Knowledge of the rules of civil procedures in terms of filing/answering suit, discovery deadlines, and venue
• Ability to direct the use of discovery tools such as interrogatories, depositions and production of document

Compensation

• Based on location and experience
  • Federal Way/Everett, WA: $81,000 - $107,000/year
  • Spokane Valley, WA: $73,000 - $97,000/year
• Gainshare annual cash incentive payment up to 24% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.