Claims Specialist 5

Telnet Inc; Coppell (TX); On-site; USD 39,000 - 55,000; Full time

Job summary

Telnet Inc. in Coppell, TX is seeking a Claims Specialist 5 for a 6-month assignment. You will investigate OS&D claims, audit POD/BOL and supporting docs, and determine if credits or chargebacks are warranted.

You'll file and track freight claims with carriers and underwriters, negotiate settlements, and work with Finance, Customer Service, and Operations to resolve discrepancies. Strong Excel and ERP skills are required.

Qualifications

• Experience using SAP or similar ERP systems.
• Advanced Excel skills (VLOOKUP, pivot tables).
• Strong negotiation and conflict-resolution abilities.
• Attention to detail and contract interpretation.

Responsibilities

• Investigate OS&D claims, shipment refusals, and carrier disputes.
• Audit POD, BOL, shipping docs and inspection photos.
• Research deductions and determine credit or chargebacks.
• File and track freight claims with carriers, freight forwarders, and underwriters.
• Negotiate settlements and recoveries according to carrier liability rules.
• Maintain and update claims aging reports to minimize outstanding balances.
• Collaborate with Warehouse Operations, Billing/Settlement, Customer Service, and Transportation.
• Coordinate with Accounting and Finance to reconcile AR/AP impacts.
• Track claim trends and identify systemic bottlenecks.

Skills

Negotiation

Attention to detail

Organizational skills

Conflict resolution

Tools

SAP

Cello Logistics Platform

WMS/TMS

Job description

Job title: Claims Specialist 5

Location: Coppell, TX

Duration: 6 Months

Description:

Responsibilities

Claims Investigation & Validation

• Investigate OS&D (Overage, Shortage, and Damage) claims, shipment refusals, and carrier disputes.
• Audit Proof of Delivery (POD), bills of lading (BOL), shipping documentation, and inspection photos to verify the legitimacy of claims.
• Research deductions, customer disputes, and overpayments to determine whether credit is warranted or whether chargebacks/repay letters need to be issued.

Carrier & 3PL Financial Recovery

• File and track freight claims with carriers, freight forwarders, and insurance underwriters.
• Negotiate settlements and recoveries according to carrier liability rules, contracts, and insurance coverage.
• Maintain and update claims aging reports to minimize outstanding balances.

Cross-Functional Collaboration & Settlement

• Work closely with Warehouse Operations, Billing/Settlement, Customer Service, and Transportation teams to resolve operational discrepancies.
• Coordinate with Accounting and Finance teams to reconcile accounts receivable (AR)/accounts payable (AP) impacts from deductions and settlements.

Reporting & Root-Cause Analysis

• Track claim trends and metrics (e.g., claim frequency by carrier, product type, or region) to identify systemic operational bottlenecks.
• Recommend packaging, handling, or routing process enhancements to mitigate recurring cargo damage or loss.

Qualifications & Skills Required

Technical Skills

• Proficiency in logistics and ERP systems (e.g., SAP, Cello Logistics Platform, WMS/TMS).
• Advanced Microsoft Excel skills (VLOOKUPs, pivot tables, data reconciliation).

Key Competencies

• Strong negotiation and conflict-resolution skills for handling carrier and vendor disputes.
• High attention to detail and ability to interpret contracts and insurance guidelines.
• Good organizational skills.