Claims Specialist

Samsonite Company Stores, LLC; Mansfield (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

Samsonite is seeking a Claims Specialist to accurately process customer credits and memos, post entries in SAP, and maintain deduction reporting across all North America brands. The role requires teamwork with sales, customer service, and accounting to ensure timely and accurate resolutions.

The ideal candidate has 3+ years in A/R or credit, strong Excel skills (VLOOKUPs, pivot tables), excellent communication, and a detail-oriented mindset to analyze large data sets and drive process

Qualifications

• Minimum 3 years of direct A/R or credit experience.
• Strong Excel skills with VLOOKUPs and pivot tables.
• Excellent verbal and written communication with customers and internal teams.
• Ability to analyze large data sets with high attention to detail.

Responsibilities

• Process approved customer claims and post credit memos in SAP across all brands.
• Liaise with sales, customer service, credit and accounting teams to validate and post credits.
• Summarize and report monthly credits for statistical analysis.
• Review credit requests and assign proper reasons codes with supporting evidence.
• Process customer charge backs and prepare concise invoices to expedite resolution.
• Communicate with customers via mail and portal to keep them informed.
• Escalate resolution with the credit and collections team when needed.

Skills

Accounts Receivable

Credit experience

Data analysis

Attention to detail

Verbal and written communication

Team collaboration

Education

Associate's degree in accounting

Tools

Excel (Advanced)

SAP

Docuware

Microsoft Outlook

Job description

About Us

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Job Description

Your role at Samsonite:

The Claims Specialist is responsible for the accurate and timely processing of customer credit and debit memos resulting from approved deductions, claims, chargebacks, and invoices for credit across all Samsonite North America brands, business units, and accounts. This role prepares and maintains deduction reporting, monitors outstanding items, and works cross-functionally and with customers to expedite resolution and disposition of open deductions and chargebacks.

Essential Functions:

• Process approved customer claims and post credit memos in SAP across all businesses, ensuring accurate application to sales allowances, advertising, and miscellaneous expense accounts.
• Internal liaison with sales, customer service, credit and accounting teams relative to ensuring claims are validated and properly posted
• Summarize and report monthly credits processed for statistical analysis
• Receive customer credit requests: review, research and assign proper reasons codes, material numbers and ensure evidence suffices to support approved credits within authorization matrix.
• Receive customer charge backs from functional areas through Docuware and manual submittals, review and research transactions for timely preparation of concise and accurate charge back invoices to customers to expedite resolution.
• Liaise with customers via timely document mailings &/or emails and portal integration
• As appropriate, interface with credit and collections team to escalated resolution

We're excited if you have:

• Minimum 3 yrs directly related A/R or credit experience; collections
• Intermediate excel, with VLOOKUPs and pivot tables competence; Microsoft office competency including Outlook
• High competence with verbal and written communication for direct contact with customers and multiple internal departments
• Ability to distill and analyze large amounts of data
• Strong attention to detail and data entry into appropriate systems for tracking and reporting
• Positive attitude; team player

Preferred Skills and Industry Experience:

• CPG (consumer products) experience
• Min. associate's degree in accounting
• ERP system experience (SAP preferred)
• Docuware software

About the Team

Why you'll love working here:

• Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
• Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
• Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What we value:

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.