Retail Store Manager

Samsonite; Aurora (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical and dental insurance

Vision insurance

Life insurance

401(k) with company match

Employee discount

Tuition reimbursement

Employee Assistance Program (EAP)

Generous vacation policy

Commuter benefits

Training access

Job summary

Samsonite is seeking a retail store leader to drive sales and uphold our brand standards in a high-traffic Aurora location. You will lead, coach, and develop a store team while delivering exceptional customer experiences and ensuring accurate operations.

The role requires strong leadership, retail expertise, and a commitment to meeting sales goals, inventory control, and brand integrity in a fast-paced environment.

Qualifications

• High School Diploma or GED is required.
• At least one year of previous retail management experience is required.
• Able to work a flexible schedule including nights and weekends.

Responsibilities

• Support an environment that drives sales by having strong customer service skills.
• Consistently deliver brand enhancing store standards that create a positive customer experience.
• Support Store achievement of established sales and profit plan.
• Protect company assets and control inventory shrinkage.
• Utilize skills as a team player to help grow the store, the brand, and continuously provide constructive and positive feedback to one another.
• Ability to drive sales by understanding/explaining merchandise to the customer.
• Demonstrate accuracy and efficiency at point of sale.
• Demonstrate ownership and accountability.
• Hire/Train/Coach a store staff of qualified employees.

Skills

Sales skills

Customer service

Leadership

Communication

Education

High School Diploma or GED

Tools

POS system

Job description

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

About Us

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Job Description

What You’ll Be Doing:

• Support an environment that drives sales by having strong customer service skills.
• Consistently deliver brand enhancing store standards that create a positive customer experience.
• Support Store achievement of established sales and profit plan.
• Protect company assets and control inventory shrinkage.
• Utilize skills as a team player to help grow the store, the brand, and continuously provide. constructive and positive feedback to one another.
• Ability to drive sales by understanding/explaining merchandise to the customer.
• Demonstrate accuracy and efficiency at point of sale.
• Demonstrate ownership and accountability.
• Hire/Train/Coach a store staff of qualified employees.

We’re Excited If You Have

• Have excellent selling skills.
• Possess knowledge of a POS system to ring up sales.
• Have experience in the retail industry, customer service, and inventory control.
• Demonstrate a professional image in words, actions, and appearance.
• Like challenges and strives to exceed goals.
• Are dedicated, punctual and responsible.
• Are self-motivated.
• Demonstrate ethical behavior and take pride in work quality.
• Are solution oriented.
• Demonstrate leader in a team environment.
• Have a high energy level and are self-confident.
• Articulate and are comfortable in group settings.
• Are able to persuade others to verbally express themselves.
• Embrace a hands- on leadership role.
• Possess strong operational skills and attention to detail.
• Possess an ability to multi task and manage all aspects of a retail operation.
• Can take direction from many sources and executes action.
• Possess an ability to solicit customer feedback and be “close” to the business.
• Pro-actively seek solutions to market/store conditions.

Qualifications Of The Role

• Able to work a flexible schedule including nights and weekends.
• High School Diploma or GED required.
• Able to stand, move around the store, lift/push product that weigh up to 35 pounds, and use a ladder to complete job duties.
• At least one year of previous retail management experience.

Samsonite offers full-time employees a comprehensive benefits package, including medical and dental insurance with partial employer contributions, vision insurance, company-paid basic life insurance, Accidental Death & Disability Insurance, Life insurance, 401(k) with a company match, commuter benefits, an employee discount, tuition reimbursement, an Employee Assistance Program (EAP), a generous vacation policy, an employee discount, and access to training.

About The Team

Why you'll love working here:

• Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
• Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
• Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What We Value

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.