Claims Specialist

GEICO; Virginia Beach, Northern (VA, KY); On-site; USD 45,000 - 53,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Holidays

401(k) with match

Tuition assistance

Flexible spending accounts

Job summary

GEICO in Virginia Beach is hiring a Personal Injury Claims Examiner to guide policyholders through medical aspects of auto insurance claims and deliver world-class service. You will investigate medical necessities and determine casualty while handling high-volume calls and claims details.

The role offers evening/weekend shifts with starting pay of $22.34–$26.46/hour, plus incentives, benefits from day one, and opportunities for licensing and education at no cost.

Qualifications

• Customer-facing claims experience preferred.
• Active Adjusters license preferred.
• High School Diploma or GED required; College degree preferred.
• Strong customer service, interpersonal, problem-solving, and empathy skills.

Responsibilities

• Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist in the process of getting our customers back on the road.
• Resolve customer concerns ensuring a positive experience.
• Drive customer satisfaction through meaningful interactions.

Skills

Customer service

Communication

Multitasking

Problem solving

Empathy

Education

High School Diploma or GED

College degree preferred

Job description

Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Personal Injury Claims Examiner

63418 Personal Injury Claims Examiner Your Impact at GEICO As a Personal Injury Claims Examiner, you’ll provide reassurance and assistance that make a difference in our customers' lives. You will guide policyholders through often complicated medical aspects of auto insurance claims as you deliver world-class service. You will investigate medical necessities and determine casualty.

How You’ll Make a Difference

• Customer Interaction: Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist in the process of getting our customers back on the road.
• Problem Resolution: Resolve customer concerns ensuring a positive experience.
• Meaningful Impact: Drive customer satisfaction through meaningful interactions.

What We’re Looking For

• Experience: Customer-facing Claims experience preferred.
• License: Active Adjusters license preferred.
• Education: High School Diploma or GED required; College degree preferred.
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
• Experienced in high-volume call centers with KPIs and measurable goals.
• Available to work evenings, weekends, and holidays.

What Makes This Opportunity Exciting?

• Compensation & Incentives: Starting Salary: $22.34 - $26.46/hour ($45,015 - $53,317 annually). Differentials: +10% for evening shifts; +20% for weekends.
• Benefits: Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more). Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating). 401(k) with up to 6% match, vested immediately. GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
• Professional Growth: Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
• Workplace Flexibility: Complete in-office training, then opportunity to work 80% on-site and 20% off-site. Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.
• Office Location: 1345 Perimeter Parkway, Virginia Beach, VA 23454

What We’re Looking For

• Experience: Customer-facing Claims experience preferred.
• License: Active Adjusters license preferred.
• Education: High School Diploma or GED required; College degree preferred.
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
• Experienced in high-volume call centers with KPIs and measurable goals.
• Available to work evenings, weekends, and holidays.

GEICO Pledge

Great Company: Protecting customers through life’s twists and turns with innovation and integrity. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

Equal Employment Opportunity Policy

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of its qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Curriculum

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States.

Opportunities for Students & Grads

Learn more about GEICO Benefits