Claims Specialist

Assurant; Australia; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

International mentoring programs

Two recharge days

Discounted Employee Share Purchase

Diversity panels

10 weeks company paid parental leave

Education support

Novated vehicle leasing

Volunteering leave

Hybrid work model

Job summary

Assurant seeks enthusiastic individuals to join the Business Services Team in a permanent, hybrid role between home and our Hawthorn office. You will manage end-to-end claims processes, including lodgment, adjudication, case management and settlements of Insurance and Warranty claims, delivering a seamless customer journey.

The role emphasises excellent service, timely responses, and collaboration within a supportive team to meet KPI targets.

Qualifications

• Previous Customer Service and/or Call Centre experience.
• Experience with complaint handling or disputes management is advantageous.
• Experience in claims, insurance and/or warranty is desirable but not essential—training provided.
• Proactive attitude and willingness to learn; great team player.

Responsibilities

• Deliver excellent service for customers and suppliers via phone and email.
• Resolve claims in a cost effective and timely manner while following regulatory requirements.
• Manage claim enquiries received via inbound/outbound calls and emails.
• Coordinate administrative duties between calls and emails.
• Resolve customer complaints within delegated authority to ensure the best outcome.
• Collaborate in a team environment to achieve goals.

Skills

Customer service

Call centre

Claims handling

Disputes management

Insurance

Warranty

Tools

Microsoft Office

CRM systems

Job description

Why work with Assurant?

Everyone at Assurant, no matter their role, their skills, or where they’re located around the world, is united by our uncompromising values and culture. You’ll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do.

With more than 100 years’ industry expertise, we are trusted by over 300 million consumers worldwide. We support global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly.

Some of the benefits you’ll get working at Assurant include:

• International and Local mentoring programs
• Two recharge days, and a cultural day annually to support work/life balance and celebrating what’s important to you
• Discounted Employee Share Purchase Program
• Diversity panels and employee resource groups
• 10 weeks company paid parental leave
• Development programs and support for higher education
• Novated vehicle leasing
• Volunteering leave to give back to the communities we serve
• Hybrid work model

What’s the role about?

We are seeking enthusiastic individuals to join our Business Services Team in a permanent opportunity. Working a hybrid model between home and our Hawthorn-based office, the successful candidates would be responsible for providing a seamless customer journey. To deliver this customer experience, the successful Claims Specialists will manage end to end claims processes including lodgment, adjudication, case management and settlements of Insurance and Warranty claims.

Reporting to the Claims Team Leaderyou will be responsible for:

• Delivering excellent service for all customers and suppliers, by providing timely and accurate response over the phone and via e-mail
• Resolving claims in the most cost effective and time efficient manner, whilst complying to all regulatory requirements
• Managing claim enquiries received via inbound / outbound calls and emails
• Ability to coordinate administrative duties in between calls and emails
• Resolving customer complaints and/or objections within delegated authority to ensure best possible outcome for the customer and Assurant
• Working effectively in a team environment, collaborating with others and sharing knowledge and skills to achieve team goals and objectives

Does this sound like you?

• Previous Customer Service and/or Call Centre experience
• Experience with complaint handling or disputes management is highly advantageous
• Previous experience in claims, insurance and/or warranty (desirable but not essential - we will train you!)
• Proactive attitude and willingness to learn
• A pleasant and professional phone manner
• Great team player
• Ability to meet service levels and individual KPI’s
• Ability to prioritise and multi-task
• Decision making skills and ability to problem solve
• Sound knowledge of Microsoft Office Suite

Interested? We’ve love to talk more…

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions,sexualorientations,gender identities,ages,experiences,and abilities, we’re able to better reflect the global communities where we live and work.By working to remove barriers, we ensure equity for everyone.The pursuit of inclusion rests with each of us. Because it’s only by listening toand representing the unique voices of every individual that we can innovate for all.

If you need a reasonable accommodation or adjustment at any stage of the hiring process, please contact us. We are committed to ensuring an accessible and equitable experience for all candidates.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.