Claims Processor - Remote/Hybrid Working Arrangements

State of Colorado; Denver (CO); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical and dental plans

Flexible work schedule and remote-work

Paid holidays and leave

Strong retirement plans (PERA)

Life insurance and disability coverage

Training opportunities

Job summary

Colorado Department of State Treasury’s Unclaimed Property Division seeks staff to process owner claims under RUUPA, review documents, and request needed information. You will interact with claimants by phone and email, ensure accurate determinations, and maintain detailed case files.

Bilingual Spanish is preferred to assist a diverse public. Applicants must be Colorado residents with strong attention to detail, communication, and organizational skills, ready to engage in outreach events and

Qualifications

• Two (2) years of experience reviewing documentation for eligibility and providing customer service or processing claims.
• Part-time experience will be pro-rated and must be verifiable in your application.
• Bilingual in Spanish is preferred for this role.

Responsibilities

• Review and analyze owner claims to determine eligibility and consistency with RUUPA procedures.
• Request additional information from claimants or holders as needed to complete determinations.
• Investigate ownership ties using documents and external sources.
• Maintain claim files and final dispositions with detailed analyses.
• Answer hotline/e-mail inquiries and guide claimants through the process.
• Represent the Division of Unclaimed Property at outreach events and assist with on-site claims.

Skills

Attention to detail

Collaboration

Verbal communication

Written communication

Interpersonal skills

Problem solving

Organizational skills

Independent work

Persistence with repetitive work

Technical assistance

Education

Associate’s degree substitute for required experience

Job description

Please Note: The employment list from this posting will be used to fill other similarly situated positions in this class.

About the Colorado Department of State Treasury

The Colorado State Treasury is the constitutional custodian of the public's funds. The Treasury has to manage and account for tax dollars from when they are received until they are disbursed. The treasury staff is committed to safeguarding and managing the people's monies with the same diligence and care as they do their own.

Vision

The Colorado State Treasury staff will continually strive to serve the residents of Colorado better. Central to this goal is the continued introduction and use of new technologies to provide improved access to services for both taxpayers and other Governmental agencies.

Mission

Our mission is to safeguard, manage, and account for tax dollars from when they are received until they are disbursed with diligence and care.

Why work for the Colorado Department of State Treasury?

We are a values-driven organization committed to accountability, agility, collaboration, and respect.

We believe in outstanding customer service, an inclusive culture, continuous process improvement, and our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we seek dedicated individuals who exhibit our shared values and passion for quality and excellence in all we do. In addition, we offer a great location and great benefits, which include:

• Medical and dental plans
• Strong, secure, yet flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan plus pre-tax and ROTH 401K, and 457 plans
• Employee wellness programs
• Paid life insurance
• Short and long-term disability coverage
• Flexible work schedule and remote-work options
• No cost Eco Pass for all eligible State employees
• 11 paid holidays per year plus vacation and sick leave
• Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs
• Training opportunities
• Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

Under the mission of the State Treasury, Unclaimed Property Division, This position is responsible for processing owner claims according to the Revised Uniform Unclaimed Property Act (RUUPA) and procedures. This involves interpreting the law and applying it to the review process.

Claims processing duties

• Reviews and analyzes claims submitted to determine whether the documents submitted are sufficient to process the claim and if it is consistent with the reporting company.
• Requests additional information from a claimant or holder when needed to make determinations.
• Investigates whether there are ties to the ownership that may be validated in documents summited or in other sources such as Lexis Nexis/Accurint.
• Maintains claims files, including final disposition and an inventory of detailed analyses.

Customer service duties

• Answers phone hotline or emails related to a claim by providing answers regarding the property and instructions concerning the claims process.
• Files claims and sends the appropriate forms to the claimant.
• Request additional information from a claimant either in person, by mail, or via email for other necessary documentation.
• Represents the Division of Unclaimed Property at public outreach events by engaging with attendees, responding to in-person inquiries, and assisting with on-the-spot claim creation.

Minimum Qualifications

Two (2) years of experience reviewing documentation for eligibility and providing customer service or processing claims for a business. Part-time experience will be pro-rated. This experience must be demonstrated in your application to be considered for employment.

Substitutions

An Associate’s degree from an accredited institution will substitute for the required experience on a year-for-year basis.

Preferred qualifications that a successful candidate will demonstrate

• Colorado State Government experience as identified above
• Experience providing technical assistance
• Experience reviewing and processing claims
• Experience providing customer service in a busy in-person or call center environment
• Experience working with compliance programs
• Bilingual in Spanish

Required Skills and Competencies

• Strong attention to detail
• Ability to effectively collaborate with internal and external customers
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Strong problem-solving
• Strong organizational skills
• Ability to work independently
• Aptitude to persist through repetitive work duties
• Ability to provide technical assistance

Conditions of Employment

• A pre-employment background check will be conducted as part of the selection process.
• You MUST be a Colorado resident to apply for this position.

Application Checklist

An ideal application packet includes the following documents:

• A complete online application.
• Completed supplemental questionnaire.

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process described below.

Comparative Analysis

Colorado Revised Statutes require that state employees be hired and promoted through a comparative analysis. After you meet the minimum qualifications for the position and depending on the number of qualified candidates, the comparative analysis for this position may include all or part of the structured review of your application materials against the minimum and preferred qualifications of the position as posted in this job posting or other skills assessment to measure your job-related skills and competencies.

The top six ranking candidates will then be invited for an interview.

APPEAL RIGHTS

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([e-mail]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgment of the Department's action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at [phone]; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, a medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

CST is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to Janet Martin, Treasury ADAAA Coordinator, at 303-866-5460 or [e-mail].