Claims Service Representative - Louisville, KY

Charles Taylor Group; Louisville (KY); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Charles Taylor North American Careers is seeking a Claims Service Representative in Louisville, KY. The role operates on a hybrid schedule with in-office days and remote work as training progresses.

Responsibilities include setting up new claims, issuing payments, and supporting adjusters and nurses while delivering frontline customer service to clients, providers, and claimants.

Qualifications

• Experience in insurance claims processing is preferred.
• Ability to work with adjusters and nurses when needed.
• Familiarity with multi-line phone systems and office tasks.
• Attention to detail in alpha/numeric data entry and document handling.

Responsibilities

• Set up new claims in system
• Provide customer service to clients, providers & claimants
• Answer multi phone lines
• Mail out documents
• Image documents
• Issue payments
• Assist with projects as needed

Skills

Fast data entry

Strong organizational skills

Independent and team work

Effective communication

Prioritize multiple tasks

Punctual attendance

Job description

Charles Taylor North American Careers

Let our growth enable yours

Position: Claims Service Representative - Louisville, KY Location: Louisville, KY Job Id: 1234 # of Openings: 1

Charles Taylor is a highly successful global provider of professional services to the insurance industry. We’re seeking an enthusiastic Claims Service Representative to join our team. The position is hybrid in Louisville, KY. You’ll work in the office until you’re fully trained, then transition to a hybrid schedule with in-office days on Tuesdays and Thursdays.

Job Summary

The Claims Service Representative is responsible for setting up new claims, issuing payments, providing support to adjusters and nurses. This position provides customer service for clients, providers and claimants. Certain duties may vary depending on the clients and states handled.

Essential Job Functions

• Set up new claims in system
• Provide Customer service to clients, providers & claimants
• Answer multi phone lines
• Mail out documents
• Image documents
• Issue payments
• Assist with projects as needed

Skills and Abilities

• Strong alpha/numeric data entry skills of 8,000 keystrokes with a 5% or below error rate
• Strong organizational skills
• Ability to work independently and in a team environment under general management direction to complete all assignments
• Good communication and telephone skills
• Ability to prioritize multiple task
• Prompt and regular attendance to pre-approved office schedule

Values

At Charles Taylor, our values define our identity, principles and conduct. The Claims Service Representative will demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, Accountability and Collaboration.

Equal Opportunity Employer

Here at Charles Taylor, we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive, and diverse culture and environment which we’re proud to be a part of at Charles Taylor.