Claims Service Representative

International Catalyst Services, LLC; Schaumburg (IL); Hybrid; USD 38,000 - 72,000; Full time

Job summary

An established industry player is seeking a dedicated Claims Service Representative to join their dynamic team. In this role, you'll support operations within employee benefits claims, ensuring clients receive exceptional service. Your attention to detail will be crucial as you gather necessary documentation and update clients on claim statuses. This forward-thinking company offers a flexible work environment, competitive benefits, and a culture that values inclusivity and growth. If you're passionate about helping others and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

Medical, Dental, Vision Benefits

401K Benefits

20 Days Paid Time Off

Paid Volunteer Day

Matching Charitable Donations

Wellness Rewards

Free Nitro Cold Brew Coffee

Flexible Work Environment

Qualifications

• Strong knowledge of software systems and excellent communication skills.
• Experience in customer service or addressing claims inquiries.

Responsibilities

• Gather claim information and assist clients with inquiries.
• Collaborate with Claims Consultants to resolve issues.

Skills

Software Systems Knowledge

Communication Skills

Time Management

Customer Service Experience

Attention to Detail

Education

BA/BS in Business

BA/BS in Insurance

Tools

Microsoft Office Suite

Outlook

Job description

About Marsh McLennan Agency Midwest
Marsh McLennan Agency’s Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.

A day in the life.

As our Claims Service Representative on the Claims team, you’ll play a vital role in supporting our operations specifically within the employee benefits side of claims. You will gather claim information related to health and wellness benefits, assist clients and members with their inquiries and coverage questions. You’ll be the go-to person for gathering necessary documentation, updating members on their claim status, and collaborating with our Claims Consultants to resolve any issues that arise. Your attention to detail and commitment to excellent service will help us maintain strong relationships with our clients, members and service teams and ensure their needs are met.

Our future colleague.
We’d love to meet you if your professional track record includes these skills:

• Strong knowledge of software systems, including Outlook
• Excellent communication skills, both verbal and written
• Ability to manage time effectively and prioritize workload
• Experience in customer service or addressing claims inquiries
• Attention to detail and commitment to data integrity

These additional qualifications are a plus, but not required to apply:

• BA/BS degree in Business, Insurance, or a related field
• Intermediate skill level in Microsoft Office Suite
• Experience in the insurance industry
• Life & Health license preferred, or the ability to obtain upon hire

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

A Great Place to Work. A Great Place to Perk.

Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:

• Medical, dental, vision, 401K benefits and more
• The flexibility to work at home or an office, based on your discretion and schedule
• Start with 20 days of paid time off
• A paid day off to volunteer and company-organized volunteer events
• Up to $1,000 per year in matching charitable donations
• Up to $750 per year in wellness rewards
• All the nitro cold brew coffee and sparkling water you can drink
• A company-wide mentality that you can never appreciate your co-workers too much

Who You Are is Who We Are

MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.

Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma_midwest/
• https://www.facebook.com/MMAMidwest
• https://x.com/MarshMMAMidwest
• https://www.linkedin.com/company/marsh-mclennan-agency

#MMAMW

#LI-Remote

The applicable base salary range for this role is $38,200 to $71,100.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until: October 1, 2025