Claims Service Representative

Ategrity Specialty Insurance Company; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Ategrity Specialty Insurance Company is seeking an Administrative Support in the Claims Department to assist the claims staff with various duties. The ideal candidate is professional, customer-focused, and a strong team player.

The role involves supporting claims processing, correspondence management, and general office tasks within a growing E&S operation. A background in insurance is a plus, with emphasis on accuracy and customer service.

Qualifications

• High School diploma required; post-secondary preferred.
• 2–5 years administrative experience; insurance experience a plus.
• Strong verbal and written communication skills required.
• Proficient in Microsoft Office; Adobe Acrobat experience preferred.
• Typing speed of at least 40 wpm; ability to work in a fast-paced environment.

Responsibilities

• Claims intake and setting up claims in the claims system.
• Monitor multiple department email inboxes throughout the day.
• Distribute both physical and electronic mail.
• Check processing and Deductible Recovery assistance.
• File ISO indexes and assist with Medicare queries.

Skills

Communication skills

MS Office

Typing 40 wpm

Fast-paced environment

Team collaboration

Independent worker

Education

High School diploma

Post-secondary education preferred

Tools

Adobe Acrobat

Job description

Ategrity Specialty Insurance Company specializes in property, casualty, management liability and professional liability insurance, with a strong emphasis on the excess and surplus (“E&S”) lines market, partnering with brokers and wholesale agents throughout the U.S. to provide insurance solutions for small and medium-sized enterprises (SMEs). Our aim is to establish ourselves as the premier E&S carrier, leveraging robust technical underwriting, a dynamic claims team, intelligent operational efficiencies, sound risk management, and intensive specialization to excel in the marketplace. We are firmly on track to achieve this success.

Job Summary

Our opening is for an administrative support role in the Claim Department who is interested in joining a growing Excess and Surplus Lines Company. The successful candidate will be responsible for supporting the claim staff with various administrative duties as outlined below. The ideal candidate is professional, customer focused, a great multi-tasker and a team player.

Claim Service Representative responsibilities include:

• Claims intake and setting up claims in the claims system


• Monitor multiple department email inboxes throughout the day


• Distribute both physical and electronic mail


• Check processing


• Assist with Deductible Recovery


• File ISO indexes and assist with Medicare queries


• Interact with customers, vendors and coworkers in a professional and appropriate manner


• Perform other duties as required

Requirements

• Education level: High School graduate. Post High School preferred, but not required. Insurance experience a plus.


• Experience: 2-5 years of administrative experience. Insurance industry experience preferred, but not required.


• Specific Skills:


• Strong verbal and written communication skills required


• Strong Microsoft Office Skills required


• Experience working with Adobe Acrobat is preferred


• Typing speed of at least 40 wpm


• Personal Characteristics:


• Ability to work in a fast paced environment


• Collaborative and professional


• Comfortable working independently within a team towards a shared goal


• Licenses: As required by law


• Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process