Claims Coordinator

Lockton; Houston (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

Lockton in Houston is seeking an organized Claims Reporting & Administration professional to handle claim notices, tracking, and documentation. You will support Claims Consultants and coordinate with carriers for timely communications and updates.

The role emphasizes accuracy, collaboration, and strong MS Office proficiency, with responsibilities spanning records management, client communications, and data reporting across multiple platforms.

Qualifications

• 1-3+ years of experience in insurance, claims administration, or brokerage operations.
• Basic understanding of commercial insurance coverages and claims processes.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• High level of accuracy and attention to detail.
• Proficiency with Microsoft Office (Excel, Word, Outlook) and claims/agency management systems.
• Strong written and verbal communication skills.
• Ability to work collaboratively within a team environment.
• Customer-service orientation with a focus on responsiveness and follow-through.
• Ability to handle sensitive and confidential claim information with professionalism.

Responsibilities

• Prepare and submit primary and excess claim notices to carriers in accordance with policy requirements.
• Ensure timely and accurate reporting of new claims, including collection of required documentation.
• Track claim acknowledgments and follow up with carriers to confirm receipt and assignment.
• Maintain accurate claim records in agency management and claims systems.
• Maintain departmental logs, claim registers, and reporting trackers.
• Monitor claim activity and document key developments, including reserves, payments, and status updates.
• Ensure consistency and accuracy of claim data across internal platforms.
• Provide administrative and operational support to Claims Consultants on various accounts.
• Assist with claim reviews, reporting packages, and claim summaries.
• Coordinate scheduling and preparation of claim review meetings as needed.
• Support special projects, data gathering, and reporting initiatives.
• Serve as a liaison between carriers, third-party administrators, and internal teams to facilitate information flow.
• Field routine claim inquiries and direct more complex issues to Claims Consultants.
• Proactively obtain claim updates from carriers and provide status reporting to internal stakeholders.
• Assist in ensuring clients receive timely and accurate claim-related communications.
• Support client-facing communications such as claim acknowledgments, status updates, and documentation requests.
• Participate in client calls or meetings as needed to assist Claims Consultants.
• Maintain professionalism and responsiveness in all interactions.

Skills

Claims processing

Data entry

MS Office (Excel/Word/Outlook)

Communication skills

Attention to detail

Analytical mindset

Team collaboration

Customer service orientation

Documentation accuracy

Tools

Claims management systems

Agency management systems

Job description

Claims Reporting & Administration

• Prepare and submit primary and excess claim notices to carriers in accordance with policy requirements
• Ensure timely and accurate reporting of new claims, including collection of required documentation
• Track claim acknowledgments and follow up with carriers to confirm receipt and assignment
• Maintain accurate claim records in agency management and claims systems

Claims Tracking & Documentation

• Maintain departmental logs, claim registers, and reporting trackers
• Monitor claim activity and document key developments, including reserves, payments, and status updates
• Ensure consistency and accuracy of claim data across internal platforms

Support to Claims Consultants

• Provide administrative and operational support to Claims Consultants on various accounts
• Assist with claim reviews, reporting packages, and claim summaries
• Coordinate scheduling and preparation of claim review meetings as needed
• Support special projects, data gathering, and reporting initiatives

Communication & Coordination

• Serve as a liaison between carriers, third-party administrators, and internal teams to facilitate information flow
• Field routine claim inquiries and direct more complex issues to Claims Consultants
• Proactively obtain claim updates from carriers and provide status reporting to internal stakeholders
• Assist in ensuring clients receive timely and accurate claim-related communications

Client Interaction

• Support client-facing communications such as claim acknowledgments, status updates, and documentation requests
• Participate in client calls or meetings as needed to assist Claims Consultants
• Maintain professionalism and responsiveness in all interactions

• 1-3+ years of experience in insurance, claims administration, or brokerage operations preferred
• Basic understanding of commercial insurance coverages and claims processes
• Strong organizational and time-management skills with the ability to manage multiple priorities
• High level of accuracy and attention to detail
• Proficiency with Microsoft Office (Excel, Word, Outlook) and claims/agency management systems
• Strong written and verbal communication skills
• Ability to work collaboratively within a team environment
• Customer-service orientation with a focus on responsiveness and follow-through
• Ability to handle sensitive and confidential claim information with professionalism
• Analytical mindset with the ability to track and interpret claim data