Claims Service Rep

Jonus Group; Worcester (MA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Comprehensive training program

Career growth opportunities

Temp-to-hire opportunity

Job summary

Jonus Group is seeking a Commercial Lines Customer Service Representative to support agents, policyholders, and business partners via phone and email. You will handle policy servicing, certificates, and inquiries in a fast-paced environment.

The role offers a temp-to-hire path with comprehensive training and potential for growth, plus benefits and stable career development in a respected insurance organization.

Qualifications

• 2+ years of customer service experience preferred.
• Commercial insurance experience strongly preferred.
• Property & Casualty knowledge is a plus.
• Strong verbal and written communication skills.
• Professional phone presence and customer service mindset.

Responsibilities

• Respond to customer requests via phone, email, and other communication channels.
• Provide timely and professional support to agents, policyholders, and vendors.
• Process Certificates of Insurance and other policy servicing requests.
• Manage shared inboxes and prioritize customer inquiries.
• Conduct outbound customer service, renewal, and new business outreach as needed.
• Support additional administrative tasks including document processing and account maintenance.
• Meet established productivity, quality, and service standards.
• Adhere to structured scheduling requirements and service level expectations.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

Commercial Lines Customer Service Representative

Our client, a well-established and highly respected Property & Casualty insurance organization, is seeking Customer Service Representatives to join their Commercial Lines Service Center team. This is a temp-to-hire opportunity offering comprehensive training, career growth, and long-term advancement potential.

What We Offer

• Competitive hourly compensation starting at $20/hour
• Full-time schedule averaging approximately 38.75 hours per week
• Temp-to-hire opportunity with potential for increased compensation upon permanent conversion
• Comprehensive training program and ongoing mentorship
• Medical, dental, and vision benefits available
• Stable organization with strong growth and development opportunities

Position Overview

As a Commercial Lines Customer Service Representative, you will support agents, policyholders, and business partners by delivering exceptional service through phone and email interactions. Responsibilities include policy servicing, certificate processing, customer inquiries, and administrative support functions.

Key Responsibilities

• Respond to customer requests via phone, email, and other communication channels
• Provide timely and professional support to agents, policyholders, and vendors
• Process Certificates of Insurance and other policy servicing requests
• Manage shared inboxes and prioritize customer inquiries
• Conduct outbound customer service, renewal, and new business outreach as needed
• Support additional administrative tasks including document processing and account maintenance
• Meet established productivity, quality, and service standards
• Adhere to structured scheduling requirements and service level expectations

Qualifications

• 2+ years of customer service experience preferred
• Commercial insurance experience strongly preferred
• Property & Casualty insurance knowledge is a plus
• Strong verbal and written communication skills
• Professional phone presence and customer service mindset
• Ability to multitask in a fast-paced environment
• Team-oriented with strong attention to detail
• Proficiency in computer systems and Microsoft Office applications

Success Factors

• Exceptional customer service skills
• Strong quality and accuracy standards
• Ability to manage workload efficiently and meet productivity goals
• Dependability and schedule adherence
• Positive attitude and collaborative approach

If you are looking for an opportunity to join a respected insurance organization that values professional development and long-term career growth, we would love to speak with you.