Claims Service Manager

Chubb Corporation; Philadelphia (Philadelphia County); On-site; USD 85,000 - 125,000; Full time

Job summary

Chubb Global Services is seeking a proactive leader to manage multinational casualty claims services. You will serve as the primary contact for claims assistance, tailor solutions to client needs, and oversee service reviews to ensure top-tier delivery.

You will build relationships with US underwriters and external vendors, manage client-facing activities, and travel up to 10% domestically and internationally in a fast-paced, global environment.

Responsibilities

• Serve as the primary point of contact for claims assistance on multinational programs.
• Develop a deep understanding of each client’s claims servicing needs and deliver tailored solutions.
• Oversee and conduct local claim service reviews as required.
• Create and manage customized claims service bulletins for clients.
• Manage relationships with external vendors supporting Chubb’s casualty business.
• Build and maintain strong relationships with US Underwriters and key Chubb claim contacts across all regions.
• Client facing, point of sale & relationship management.
• Travel up to 10% domestically and internationally.
• This role requires a proactive, client-focused leader who can build relationships and deliver high-quality claims services in a fast-paced, global environment.

Job description

Chubb Global Services delivers Chubb’s products and services to global clients, supporting complex multinational risk management programs through the Chubb Global Network.

Role Overview:

The Multinational Claim Services team provides exceptional, customer-focused claims service for multinational casualty clients. We take a solutions-oriented approach to meet the unique needs of our clients.

Key Responsibilities:

• Serve as the primary point of contact for claims assistance on multinational programs.
• Develop a deep understanding of each client’s claims servicing needs and deliver tailored solutions.
• Oversee and conduct local claim service reviews as required.
• Create and manage customized claims service bulletins for clients.
• Manage relationships with external vendors supporting Chubb’s casualty business.
• Build and maintain strong relationships with US Underwriters and key Chubb claim contacts across all regions.
• Client facing, point of sale & relationship management.
• Travel up to 10% domestically and internationally.
• This role requires a proactive, client-focused leader who can build relationships, and deliver high-quality claims services in a fast-paced, global environment.