Claims Service Manager

Chubb European Group Ltd.; Philadelphia (Philadelphia County); On-site; USD 75,000 - 115,000; Full time

Job summary

Chubb Global Services seeks a proactive claims leader to manage multinational casualty programs. You will be the primary contact for client claims, tailoring servicing solutions and supervising reviews. The role includes vendor relationships and collaboration with US underwriters across regions.

Ideal candidates will be client-focused, capable of building strong relationships in a fast-paced global environment and willing to travel up to 10% domestically and internationally.

Qualifications

• Experience in multinational casualty claims.
• Ability to develop tailored claims servicing solutions.
• Strong vendor and underwriter collaboration skills.

Responsibilities

• Serve as primary contact for multinational program claims.
• Develop understanding of clients' claims servicing needs and deliver solutions.
• Oversee local claim service reviews as required.
• Create and manage customized claims service bulletins for clients.
• Manage relationships with external vendors supporting Chubb’s casualty business.
• Build relationships with US Underwriters and key Chubb claim contacts across regions.
• Client-facing, point-of-sale & relationship management.
• Travel up to 10% domestically and internationally.

Skills

Client relations

Relationship management

Claims knowledge

Vendor management

Travel readiness

Job description

Chubb Global Services delivers Chubb’s products and services to global clients, supporting complex multinational risk management programs through the Chubb Global Network.

Role Overview:

The Multinational Claim Services team provides exceptional, customer-focused claims service for multinational casualty clients. We take a solutions-oriented approach to meet the unique needs of our clients.

Key Responsibilities:

• Serve as the primary point of contact for claims assistance on multinational programs.
• Develop a deep understanding of each client’s claims servicing needs and deliver tailored solutions.
• Oversee and conduct local claim service reviews as required.
• Create and manage customized claims service bulletins for clients.
• Manage relationships with external vendors supporting Chubb’s casualty business.
• Build and maintain strong relationships with US Underwriters and key Chubb claim contacts across all regions.
• Client facing, point of sale & relationship management.
• Travel up to 10% domestically and internationally.
• This role requires a proactive, client-focused leader who can build relationships, and deliver high-quality claims services in a fast-paced, global environment.