Account Service Manager

Chubb Corporation; Philadelphia (Philadelphia County); On-site; USD 43,000 - 65,000; Full time

Job summary

Chubb Global Services – North America is seeking an administrative professional to support multinational program administration. You will review and set up new and renewal programs, prepare notices, track local policies, and maintain timely service delivery.

The role emphasizes strong organization, attention to detail, and excellent communication to coordinate with clients and internal teams within a dynamic, global network.

Qualifications

• Bachelor’s degree or equivalent business experience.
• Strong organizational skills to manage multiple priorities.
• Excellent analytical and attention to detail.
• Proficiency with MS Excel, Word, and Access.
• Clear written and verbal communication skills.

Responsibilities

• Review and set up new and renewal multinational programs, ensuring timelines and quality standards.
• Prepare program notices and policy issuance instructions for bound programs.
• Track and manage issuance of local policies, certificates, invoices, and premiums.
• Communicate and escalate outstanding items to ensure timely resolution.
• Foster strong relationships with internal and external stakeholders.
• Participate in program meetings such as binding, status, and pre-renewal.
• Oversee service activities and manage delays within required timeframes.
• Collaborate with Global Network to coordinate local quotes and capability needs.

Skills

Organizational skills

Analytical skills

Communication skills

Team player

Independent work

Attention to detail

Education

Bachelor’s degree in Business Administration or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

Job description

Chubb Global Services – North America is responsible for delivering Chubb’s products and services to global clients, supporting sophisticated risk management programs through the Chubb Global Network.

As a member of the Multinational Account Management Team, you will support the administration of Chubb Controlled Master Programs. Working with limited supervision, you will handle a variety of tasks to ensure effective program and service delivery.

Responsibilities include:

• Review and set up new and renewal multinational programs, ensuring compliance with Chubb Global Services’ timelines and quality standards.
• Prepare program notices and policy issuance instructions for bound programs.
• Track and manage the issuance of local policies, certificates, invoices, and premiums.
• Communicate and escalate outstanding items to ensure timely resolution and comprehensive account management.
• Foster strong working relationships with internal and external stakeholders.
• Participate in program-related meetings, such as binding, account status, pre-renewal, and stewardships.
• Oversee critical service activities, including managing delays within required timeframes.
• Collaborate with our Global Network to request and coordinate local insurance quotes and capability requirements.

Qualifications

• Bachelor’s degree in Business Administration or equivalent business experience.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent analytical skills, attention to detail, and experience with reconciliation tasks.
• Proficiency in Microsoft Excel, Word, and Access (intermediate to advanced level).
• Outstanding written and verbal communication skills.
• Ability to quickly build rapport and instill confidence with clients, colleagues, and management.
• Effective team player.
• Comfortable working independently and adapting to a dynamic environment.
• High commitment to quality and accuracy.
• Ability to work under pressure and meet established deadlines and standards.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job Info

• Job Identification 34204
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Customer Service
• Business Unit United States
• Legal Employer ACE American Insurance Company