Claims Service Manager

Chubb Ltd.; Philadelphia (Philadelphia County); On-site; USD 90,000 - 135,000; Full time

Job summary

Chubb Ltd. seeks a proactive leader for the Multinational Claim Services team to deliver high-quality claims services across global programs. You will serve as the primary contact for multinational casualty clients and tailor servicing solutions.

This role involves relationship management with US Underwriters and external vendors, travel up to 10%, and collaboration with global teams to ensure consistent service levels.

Qualifications

• Serve as the primary point of contact for claims assistance on multinational programs.
• Develop a deep understanding of each client’s claims servicing needs and deliver tailored solutions.
• Oversee and conduct local claim service reviews as required.
• Create and manage customized claims service bulletins for clients.
• Manage relationships with external vendors supporting Chubb’s casualty business.
• Build and maintain strong relationships with US Underwriters and key Chubb claim contacts across all regions.
• Client facing, point of sale & relationship management.
• Travel up to 10% domestically and internationally.
• This role requires a proactive, client-focused leader who can build relationships, and deliver high-quality claims services in a fast-paced, global environment.

Responsibilities

• Serve as the primary point of contact for multinational program claims assistance.
• Develop tailored claims servicing solutions based on client needs.
• Oversee local claim service reviews as required.
• Create and manage customized claims service bulletins for clients.
• Manage relationships with external vendors supporting casualty business.
• Build relationships with US Underwriters and key Chubb claim contacts across regions.

Job description

Chubb Global Services delivers Chubb’s products and services to global clients, supporting complex multinational risk management programs through the Chubb Global Network.

Role Overview:

The Multinational Claim Services team provides exceptional, customer-focused claims service for multinational casualty clients. We take a solutions-oriented approach to meet the unique needs of our clients.

Key Responsibilities:

• Serve as the primary point of contact for claims assistance on multinational programs.
• Develop a deep understanding of each client’s claims servicing needs and deliver tailored solutions.
• Oversee and conduct local claim service reviews as required.
• Create and manage customized claims service bulletins for clients.
• Manage relationships with external vendors supporting Chubb’s casualty business.
• Build and maintain strong relationships with US Underwriters and key Chubb claim contacts across all regions.
• Client facing, point of sale & relationship management.
• Travel up to 10% domestically and internationally.
• This role requires a proactive, client-focused leader who can build relationships, and deliver high-quality claims services in a fast-paced, global environment.