Claims Representative, Consumer

Cornerstone Building Brands; Welcome (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Cornerstone Building Brands in Welcome, NC is seeking a Claims Representative to manage warranty claims from intake to resolution, delivering a premier customer experience. This role requires strong analytical skills, clear communication, and the ability to balance accuracy, cost efficiency, and customer satisfaction.

The position is hybrid, based out of our Welcome plant with 2 days in the office each week (Tuesday and Wednesday).

Qualifications

• Experience handling warranty claims or customer service.
• Strong analytical and communication skills.

Job description

Job Description

ABOUT THE ROLE

The Claims Representative is responsible for managing warranty claims from initial intake through final resolution while delivering a premier customer experience. This role requires strong analytical skills, clear communication, and the ability to balance accuracy, cost efficiency, and customer satisfaction. The Claims Representative serves as a key partner to customers, internal teams, and service providers, ensuring claims are processed effectively, documented thoroughly, and resolved in alignment with company standards.

This is a hybrid role based out of our Welcome, NC plant requiring 2 days (Tuesday and Wednesday) in the office per week.

WHAT YOU'LL DO