Claims Services Representative

Griston; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Griston is seeking a Claims Services Representative to deliver exceptional customer service by efficiently handling inbound calls from policyholders, contractors, and public adjusters. You will process claim notices and coordinate with internal departments to ensure fast and accurate claim resolution.

Ideal candidates have 1+ year in a busy call center, strong attention to detail, excellent verbal and written communication, and proficiency with Outlook, Word, and Excel.

Qualifications

• 1+ year of experience in a high-volume call center or similar setting.
• Impeccable attention to detail with commitment to error-free work.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Outlook, Word and Excel with strong Excel formula knowledge.
• Ability to manage multiple priorities in a fast-paced environment.
• Team-oriented yet capable of working independently.

Responsibilities

• Respond promptly and professionally to inbound calls regarding claims.
• Provide accurate and thorough information to policyholders, contractors, and public adjusters.
• Demonstrate empathy, active listening, and problem-solving skills.
• Coordinate with internal departments and upload claim correspondence to avoid delays.

Skills

Customer service

Call center

Empathy

Active listening

Communication

Education

High school diploma

Associate degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

JOB SUMMARYThe Claims Services Representative delivers exceptional customer service by efficiently handling inbound calls from policyholders, contractors, and public adjusters, processing claim notices and coordinating with internal departments to ensure fast and accurate claim resolution.ESSENTIAL FUNCTIONSRespond promptly and professionally to inbound calls regarding claims, providing accurate and thorough informationDemonstrate empathy, active listening, and problem-solving skillsMaintain clear, courteous, and professional communication with internal departments and external partiesUpload claim correspondence timely to avoid any delays in the claim processREQUIRED SKILLS & EXPERIENCEOne year or more related experience and/or training in a high-volume call center environment; or equivalent combination and experienceImpeccable attention to detail with commitment to delivering error-free workExcellent verbal and written communication skillsProficient in Microsoft Outlook, Microsoft Word and Microsoft Excel with extensive working knowledge of Microsoft Excel formulas and spreadsheetsAbility to manage multiple priorities within a fast paced and high-volume environmentAbility to work well in a team-oriented environment, as well as independentlyStrong phone etiquette and Customer Service experienceEDUCATION & TRAININGHigh school diploma required; Associate degree preferredLICENSES OR CERTIFICATIONSInsurance 6-20 License, preferred#Griston2