Claims Property Advocate, Dwelling

Lemonade, Inc.; United States; Remote; USD 60,000 - 72,000; Full time

Job summary

Lemonade, a pioneering insurance company, seeks a skilled Claims professional to manage property losses with efficiency and empathy. This fully remote position emphasizes innovation and customer satisfaction, offering a supportive, dynamic work environment with competitive remuneration and benefits.

Qualifications

• Minimum of 2+ years of technical claims handling experience.
• Licensed as a Property & Casualty adjuster in your resident state.
• Familiarity with large property service vendors.

Responsibilities

• Investigate and handle dwelling and condo claims from start to finish.
• Pay claims efficiently while maintaining high customer service levels.
• Identify subrogation opportunities within claims-handling.

Skills

Claims handling

Interpersonal skills

Technical knowledge

Adaptability to technology

Education

College Degree

Job description

Remote, United States | Claims Experience | Full-time

Not your everyday company

Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.

At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.

Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.

We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.

As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.

Awarded ‘best workplace’

Best Workplace and Best-Led Company by Inc.Magazine

“World Changing” by FastCompany

Recognized as a World Changing Idea by Fast CompanyMagazine

Ranked #1 Home insurance inAmerica

Won best renters and homeowners insurance in America by US News, andothers

Best Pet Insurance inAmerica

Rated “Best Overall Pet Insurance” by Better Homes &Gardens

Rated 4.9 on the AppStore

Among the highest rated apps of alltime

What you’re applying for

We’re seeking an experienced Claims professional to help us settle large property losses quickly and efficiently.

As a CLX Property Advocate, you’ll help us reach challenging claims decisions, surpassing customer expectations along the way. You’ll use your knowledge and sharp interpersonal skills to explain coverage decisions in plain English to our customers, without relying on insurance jargon.

What You’ll Do

Investigate and handle dwelling and condo claims from start to finish

Pay claims efficiently and fairly while maintaining a high level of customer service, communicating with customers on claims decisions by email and phone

Settle all aspects of a claim including: Dwelling claims, condo claims, contents, and ALE

Handle claims accurately according to the policy, and all state-required compliance guidelines

Follow best practices around reporting large losses to internal and external business partners

Review mitigation and pack out bills

Identify subrogation opportunities within the claims-handling process

Organize and prioritize daily tasks in order to resolve claim-based questions

Be a subject matter expert in all perils

What You’ll Need

Minimum of 2+ years of technical claims handling experience, with a background in fire, water, and weather claims

Extensive experience handling losses valued at over $10K, of all kinds

Extensive experience handling large inventories of contents

Experience working with large national property service vendors like Serv-Pro, First Team, Contractor Connection, and Crawford

Experience handling claims with suspicious flags

Comfortable with and adaptable to new technology and business tools

Licensed as a Property & Casualty adjuster in your resident state

College Degree

Ability to work remotely

At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of technology and AI, as a commitment to ongoing growth in this field is a fundamental part of our culture

Unfortunately, we cannot consider applicants from these states; Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.

*Please note that we are unable to sponsor Visas for applicants.

Lemonade’s US base salary range for this full time position is $60,000 - $72,000 annually plus equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.

Things to know…

Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.

Property and casualty insurance is provided by Lemonade Insurance Company (LIC), 5 Crosby St., 3rd floor, New York, NY 10013 or Metromile Insurance Company (MIC), 3080 N. Civic Center Plaza, Scottsdale, AZ 85251. Life Insurance provided by North American Company for Life and Health Insurance, Administrative Office, One Sammons Plaza, Sioux Falls, SD 57193.

Lemonade Insurance Agency, LLC (LIA) and Metromile Insurance Services LLC (MIS) are licensed insurance agents and appointed by LIC and MIC and both LIA and MIS receive compensation based on the premiums for the insurance policies each sells. Further information is available upon request.

Lemonade Life Insurance Agency, LLC (LLIA) is acting as the agent of North American Company for Life and Health Insurance (policy form LS181 and LS 182 or state version including all applicable endorsements and riders). LLIA receives compensation for the insurance policies it sells and is a sub-producer of Bestow Agency, LLC. Life insurance quotes are provided by Bestow Agency, LLC dba Bestow Insurance Services in CA, who is the licensed agent. Products or issue ages may not be available in all jurisdictions. Limitations or restrictions may apply. Not available in New York. Our application asks about your lifestyle and health; your answers allow us to save you time and avoid offline medical exams.