Remote Member Services Advocate

AAA Life Insurance Company; Omaha (NE); Remote; USD 60,000 - 80,000; Full time

Job summary

AAA Life Insurance Company is seeking Member Service Advocates for a remote customer service role. This position requires a strong focus on providing exceptional support for insurance processing, with responsibilities including handling customer inquiries, enrolling members, and resolving issues. Interested candidates should have experience in customer service, with a background in insurance preferred. Competitive benefits and a supportive work environment are offered from day one.

Benefits

Medical, Dental, Vision, Life and Disability Coverage

Pension Plan

401k with Company Match

Performance-based Incentive Plan

Holidays and Paid Time Off

AAA Basic Membership

Qualifications

• 2 years of experience in customer service is required.
• Preferred experience in insurance or call center environment.
• Knowledge of various insurance products is a plus.

Responsibilities

• Support all insurance processing, generating enrollments and handling member inquiries.
• Provide resolution to member complaints, ensuring a positive experience.
• Work collaboratively to meet member needs and expectations.

Skills

Customer Service

Communication

Collaboration

Mathematical Calculations

Education

High School Diploma

Some College Coursework

Tools

Computer Applications

Telephone Technologies

Job description

Overview

AAA Life Insurance is hiring for Member Service Advocates! The Member Service Advocate is responsible for supporting all lines of insurance processing including: generating enrollments, providing exceptional customer service, and performing administrative tasks based upon member inquiries and requests. The goal is to exceed member expectations for the products we market and the services we provide and allow them an easy way of doing business with AAA Life Insurance Company.

This is fast-paced, inbound call center, providing outstanding service to our current members/policyholders.

$20/hour. Monday-Friday 10:30am-7pm CST and every 4th Saturday 10am-2pm CST. This position is fully remote.

Responsibilities

• Demonstrate and continue to develop detailed and proven understanding of all AAA Life products and processes associated with providing service to the member.
• Responsible for handling member inquiries and providing resolution to problems that may require additional escalation in a way that reflects the Member Experience philosophy of Speed, Accuracy and Style.
• Exhibits strong communication and collaborative qualities and be able to deliver information confidently to members.
• Follows appropriate procedures to approve and process reinstatement forms within guidelines.
• Enroll members in coverage as opportunities are presented.
• Assist management in the receipt and resolution of insured’s and member complaints.
• Consistently leverage our brand and our dedication to creating a positive member experience.
• Transfer and/or redirect members to other AAA Life Insurance departments and contacts when necessary.

Qualifications

• High School degree required; some college level coursework preferred.
• Minimum 2 years’ experience in a customer service related position required where there is a high value placed on the customer/member experience; insurance/call center experience preferred.
• Basic understanding and knowledge of life insurance company operations, policies and procedures and knowledge of various insurance products preferred
• Perform accurate mathematical calculations (addition, subtraction, multiplication and division.)
• Must be flexible in their personal schedules and be willing to work overtime and weekends as business dictates.
• Prior experience navigating and operating multiple computer applications and telephone technologies desired.

What We Offer:

• A collaborative, energetic work environment where you can put your passion for people to work
• Medical, Dental, Vision, Life and Disability coverage available day one
• Pension Plan
• Performance-based incentive plan
• 401k available with a Company match
• Holidays and Paid Time Off
• AAA Basic Membership