Claims Property Advocate, UK Market

Lemonade; New York (NY); Remote; USD 70,000 - 100,000; Full time

Job summary

A tech-driven insurance company is seeking a Claims Experience team member to enhance customer satisfaction. With a strong emphasis on empathy and communication, you will collaborate with claims adjusters to provide top-tier service and handle complex claims efficiently in a fast-paced environment.

Qualifications

• Minimum of 4+ years of claims-handling experience, preferably in Property.
• Desire to work in a dynamic, fast-paced startup environment.
• Empathy, patience, and positivity in your approach to work.

Responsibilities

• Provide delightful experiences to our customers across all channels.
• Investigate and handle complex claims from start to finish.
• Organize and prioritize daily tasks to resolve claim questions efficiently.

Skills

Empathy

Communication

Efficiency

Problem Solving

Job description

Lemonade has completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.

At Lemonade, you’ll be working with a group of like-minded makers who enjoy moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, and creative people, all filled with positive energy and good karma.

Unlike most publicly traded companies, we’re nimble and efficient. We take pride in maintaining a startup mentality, focusing on innovation, bold moves, and challenging the status quo rather than titles and hierarchy.

We’re a lean, data-driven organization that values a shared understanding of objectives and goals, empowering teams with autonomy and ownership. We avoid unnecessary meetings and committees, and promote a culture free from bureaucracy, office politics, and passive personalities.

As a Public Benefit Corporation and a certified B-Corp, we aim to deliver environmental and social impact through our products and technology. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, charity: water, and others, donating millions towards causes like reforestation, education, animal rights, LGBTQ+ rights, and access to water.

Our achievements include:

• Awarded ‘Best Workplace’ and ‘Best-Led Company’ by Inc. Magazine
• Named ‘World Changing’ by Fast Company
• Recognized as a World Changing Idea by Fast Company
• Ranked #1 in Home Insurance in America
• Won Best Renters and Homeowners Insurance in America by US News
• Best Pet Insurance in America
• Rated “Best Overall Pet Insurance” by Better Homes & Gardens
• Rated 4.9 on the App Store, among the highest-rated apps of all time

What you’re applying for

We’re seeking an empathetic, communicative individual to join our Claims Experience team. If you have a background in customer experience and a genuine passion for helping others, you’ll love this opportunity.

In this role, you’ll work closely with Lemonade’s Claims Experience Adjusters to settle property claims and exceed customer expectations. You’ll handle simple or fast-track claims with a customer-first approach.

• We can only consider remote applicants within the United Kingdom

In this role, you’ll

• Provide delightful experiences to our customers across all channels (email, phone, etc.)
• Investigate and handle complex claims from start to finish
• Organize and prioritize daily tasks to resolve claim questions efficiently
• Collaborate with Underwriting and Insurance Product teams on new product lines
• Coach junior colleagues and help shape processes with management

What you’ll need

• Minimum of 4+ years of claims-handling experience, preferably in Property
• Desire to work in a dynamic, fast-paced startup environment
• Efficiency and a strong drive to get things done
• Empathy, patience, and positivity in your approach to work