Claims Processor - Frontline Support (Hybrid)

greatwestcareers; Nebraska; Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) match

HSA/FSA

Paid time off

Parental leave

Tuition reimbursement

Job summary

Great West is seeking a Claims Processor to handle initial accident reports, start the investigation, assess coverage, and route cases to the appropriate adjuster. The role emphasizes exceptional customer service and accurate information gathering.

The position offers a hybrid schedule after training, with training hours Monday–Friday, 8:30am–4:30pm. Benefits include competitive pay, PTO, and a range of coverage options.

Qualifications

• High school diploma or equivalent.
• Six years of experience in an office environment and/or customer service role preferred.
• Strong attention to detail and the ability to prioritize tasks.
• Track record of dependability and sound decision-making.

Responsibilities

• Take the first reports of accidents and initiate the claims investigation process.
• Determine if coverage exists and assign cases to an adjuster.
• Provide exceptional customer service and maintain professionalism while handling claims.

Skills

Office experience

Customer service

Attention to detail

Decision making

Dependability

Education

High school diploma

Job description

Great West is seeking a Claims Processor to handle initial accident reports, start the investigation, assess coverage, and route cases to the appropriate adjuster. The role emphasizes exceptional customer service and accurate information gathering.

The position offers a hybrid schedule after training, with training hours Monday–Friday, 8:30am–4:30pm. Benefits include competitive pay, PTO, and a range of coverage options.