Claims Processor

Great West Casualty Company; South Sioux City (NE); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off and holidays

Medical, Dental, Vision, Life, Long‑TD

Company 401(k) match, HSA, FSA

Paternal Leave, Adoption Assistance, F

Fertility and Family Planning Support

Pet Insurance

Retail Discount Programs

Community volunteer opportunities

Wellness programs and gym subsidies

Tuition reimbursement and scholarships

Hybrid work schedule: 3 days in office

Job summary

Great West Casualty Company is seeking a Claims Processor to provide exceptional customer service by taking first reports of accidents and initiating the claims investigation process. This front-line role sets the tone for fulfilling our promise of service to insureds.

The position involves using independent judgment to gather loss information, determine coverage, and assign cases to an adjuster, with a hybrid schedule after training and a supportive training program to help you succeed.

Qualifications

• High school diploma or equivalent.
• Six years of experience in an office environment and/or customer service role preferred.
• Strong attention to detail and the ability to prioritize tasks.
• Track record of dependability and sound decision-making.

Responsibilities

• Take the first reports of accidents and initiate the claims investigation process.
• Front-line of the claims department and set the tone for delivering exceptional service to insureds.
• Use independent judgment and communication skills to obtain information about losses, determine if coverage exists, and assign cases to an adjuster.

Skills

Customer service

Attention to detail

Communication

Dependability

Office experience

Education

High school diploma or equivalent

Job description

Be part of a team where every day you make a difference! We are looking for a new Claims Processor who will provide exceptional customer service.

As a Claims Processor, you will take the first reports of accidents and initiate the claims investigation process. This position is the front line of our claims department and is crucial in setting the tone for fulfilling our promise of providing exceptional service to our insureds. You will use your independent judgment and communication skills to obtain information about losses, determine if coverage exists, and assign cases to an adjuster. We provide you a personalized training program, a secure, friendly, and challenging work environment, plus excellent wages.

This position is eligible for a hybrid schedule after training. Training schedule will be Monday-Friday 8:30am-4:30pm, length to be determined by the manager.

Shift Schedule

Thursday/Friday/Saturday 9am - 7pm

• High school diploma or equivalent.
• Six years of experience in an office environment and/or customer service role preferred.
• Strong attention to detail and the ability to prioritize tasks.
• Track record of dependability and sound decision-making.

Benefits That Support Your Lifestyle

• Competitive Compensation
• Generous paid time off and paid company holiday schedule
• Medical, Dental, Vision, Life, Long-Term Disability, Company Match 401(k), HSA, FSA
• Paternal Leave, Adoption Assistance, Fertility and Family Planning Assistance, Pet Insurance, Retail Discount Programs
• Community volunteer opportunities
• Wellness programs, gym subsidies, and support for maintaining a healthy lifestyle
• Scholarships for dependents and tuition reimbursement to further your education
• Company paid continuing education and monetary awards for professional developmentOpportunities for a hybrid work schedule (three days in the office, two days remote)

Who We Are

At Great West, an Old Republic Company, we are dedicated to serving the people and businesses that keep America moving. As one of the nation's leading providers of insurance solutions for the trucking industry, we partner with drivers, fleets, agents, and customers to deliver exceptional service, innovative solutions, and trusted expertise. Our success is built on the strength of our employees, with more than 1,200 professionals working across the country who are committed to integrity, collaboration, and making a difference every day.

We believe that great people build great companies. That's why we foster a culture where employees are valued, supported, and empowered to grow both personally and professionally. Whether you're helping customers, supporting business operations, or supporting our claims teams, your contributions matter. If you're looking for a career with a stable, respected organization that prioritizes customer service, teamwork, continuous learning, and employee well-being, we invite you to join Great West as we help keep the nation's economy moving forward, one mile at a time.

To learn more about Great West and our office locations, please visit www.orgreatwest.com

Great West is an Equal Opportunity Employer