Claims Processing Specialist

Sentry; Nashville (TN); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Dining stipend

Tuition reimbursement

Comprehensive benefits

Paid time off

401(k) with company match

Community giving

Job summary

Sentry invites qualified candidates for a Claims Technician role in Nashville, TN, with hybrid work flexibility. The position supports the claims team by processing invoices, scheduling medical appointments, and preparing forms for submission, while coordinating with customers, vendors, attorneys, and internal staff to move claims toward resolution.

Ideal candidates have a High School Diploma and at least 1 year of related experience; customer service experience is highly preferred.

Qualifications

• High School Diploma or equivalent work experience.
• Minimum 1 year of related work experience.
• Customer Service experience is highly preferred.

Responsibilities

• Analyze and process complex bills, checks, and invoices for proper coding and payment, including payments to law firms, claims suppliers, and injured workers.
• Resolve title procurement issues with suppliers and customers. Coordinate document signatures with vehicle owners to align with state title compliance.
• Work with electronic claim documents. Compile, prepare, organize, review, and distribute moderate to complex claims materials to respond to various claims requests, including subpoenas, legal requests, and insurance department complaints.
• Prepare a variety of state forms/filings according to claims and state regulations, including, reviewing and entering of claim data for proper completion and submission-Including electronic state filings for workers compensation claims.
• Collaborate with claims associates to schedule medical appointments for injured workers and assist with complex claim referrals, including assembly and review of documents to attorneys, independent medical examiners, and other claims suppliers.
• Develop and maintain knowledge of jurisdictional requirements and best practices within assigned departments, ensuring all tasks and system edits are completed effectively and in compliance.

Skills

Customer Service

Education

High School Diploma

Job description

Sentry invites qualified candidates for a Claims Technician role in Nashville, TN, with hybrid work flexibility. The position supports the claims team by processing invoices, scheduling medical appointments, and preparing forms for submission, while coordinating with customers, vendors, attorneys, and internal staff to move claims toward resolution.

Ideal candidates have a High School Diploma and at least 1 year of related experience; customer service experience is highly preferred.