Claims Processing Associate Sr-Life Health

Country Financial Group; Bloomington (IL); Hybrid; USD 42,000 - 57,000; Full time

Job summary

COUNTRY Financial is seeking a claims support specialist to handle life claim inquiries, assist beneficiaries and financial representatives, and create and manage death claims using AWD and related systems.

This full-time hybrid role requires a high school diploma or GED and strong customer service and communication skills; you will process mail, assign work, and collaborate with Life Examiners to move claims forward.

Qualifications

• Provides customer service by answering phones and giving information about initiating claims and coverage.
• Communicates with internal and external parties regarding claim needs and updates.
• Manages multiple tasks and documents across several systems to process life claims.

Responsibilities

• Answer phone calls from beneficiaries, financial representatives, attorneys, and funeral homes with claim information.
• Create a death claim on AWD, verify information, assign death claim numbers, and complete the death claim worksheet.
• Assign work to Life Examiners and move claims through AWD and related reports.
• Process incoming mail for new and pending claims and update AWD accordingly.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or GED

Tools

AWD

LFCM

ILA

PALLM

ALIP

Job description

Experience more with a career at COUNTRY Financial!

We’re excited you’re interested in a career at COUNTRY as we strive toward our vision - to enrich lives in the communities we serve. Our footprint spans coast to coast. But more important than where we operate, is the people who do the work. Apply today to help our organization grow and make a difference for our clients.

About the role

Answers phone calls from financial representatives, beneficiaries, attorneys and funeral homes and provide accurate information regarding claim requirements and amounts payable. Create a claim on AWD which includes checking for other in-force policies, requesting the file folder, assigning death claim numbers and completing the death claim worksheet. Assign work to Life Examiners. Working various reports to determine eligibility requests and finalize claims.

How does this role make an impact?

• Initiates and receives telephone calls and e-mails from beneficiaries, financial representatives, attorneys, funeral homes, etc., concerning Life Claims.
• Utilizes multiple systems (including but not limited to Expert system, ILA, PALLM, AWD) to acquire information given to customers and team members including: researching policies, verifying insured information and additional policies in-force, suspending policies, completing death claim notification worksheets, assigning death claim numbers and notifying other departments.
• Processes incoming mail for new and pending claims.
• Completes daily work including moving work in the AWD system to the appropriate team, updating AWD of closed claims, working other AWD reports.
• Follows up letters for Surrender Receipts and closing claims when received.
• Sends correspondence of life insurance search requests.

Do you have what we’re looking for?

• Provides customer service by answering phones and providing information to the Client/Beneficiary, Financial Representative or Third Party as appropriate regarding initiating claim, questions of coverage and other information.
• Processes incoming mail for new and pending claims.
• Utilizes multiple systems (including but not limited to LFCM, ILA, PALLM, ALIP & AWD) to acquire information given to customers and team members including researching policies, verifying insured information and additional policies in-force, suspending policies, completing death claim notification worksheets, assigning death claim numbers and notifying other departments.
• Completes daily work including moving work in the AWD system to the appropriate team, updating AWD of closed claims and working other AWD Reports
• Communication skills to communicate with internal and external parties regarding claim needs.
• Typically requires High school diploma or GED and at least 2 years of customer service experience.

#LI-CORP

#LI-Hybrid

Base Pay Range:

$41,600-$57,200

The base pay range represents the typical range of potential salary offers for candidates hired. Factors used to determine your actual salary include your specific skills, qualifications and experience.

Incentive Pay:

In addition to base salary, this position is eligible for a Short-Term Incentive plan.

Why work with us?

Our employees and representatives serve nearly one million households with our diverse range of personal and business insurance products as well as retirement and investment services. We build relationships and work together to create a stronger, more secure future for our clients and our communities. We’re a big company, yet small enough you can make an impact and won’t get lost in the shuffle. You’ll have the opportunity to learn and grow throughout your career, either within this role or by exploring other areas of our business.

You’ll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match.

COUNTRY Financial is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations.

Come join our team at COUNTRY today!