Claims Processing Associate Sr-Life Health

COUNTRY Financial®; Bloomington (IL); Presencial; USD 42 000 - 57 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Short-Term Incentive plan

Benefits package including medical,  d

Resumo da oferta

COUNTRY Financial is seeking a Claims Support Specialist to handle life claim inquiries and processing. You will work with beneficiaries, financial representatives, attorneys and funeral homes across multiple systems to research policies and determine eligibility.

You will create and track death claims, assign claim numbers, and coordinate with Life Examiners while delivering accurate information and timely service to clients.

Qualificações

• High school diploma or GED required with customer service experience.
• Ability to research policies and verify insured information.
• Experience handling sensitive life insurance claims is a plus.

Responsabilidades

• Answer calls and emails from beneficiaries and representatives regarding life claims.
• Create and process death claims across AWD and related systems.
• Verify insured information and in-force policies, suspending as needed.
• Assign claim numbers and route work to Life Examiners.

Conhecimentos

Customer service

Phone handling

Verbal communication

Attention to detail

Formação académica

High school diploma or GED

Ferramentas

AWD

LFCM

ILA

PALLM

ALIP

Descrição da oferta de emprego

Experience more with a career at COUNTRY Financial!

We’re excited you’re interested in a career at COUNTRY as we strive toward our vision - to enrich lives in the communities we serve. Our footprint spans coast to coast. But more important than where we operate, is the people who do the work.

About The Role

Answers phone calls from financial representatives, beneficiaries, attorneys and funeral homes and provide accurate information regarding claim requirements and amounts payable. Create a claim on AWD which includes checking for other in-force policies, requesting the file folder, assigning death claim numbers and completing the death claim worksheet. Assign work to Life Examiners. Working various reports to determine eligibility requests and finalize claims.

How does this role make an impact?

• Initiates and receives telephone calls and e-mails from beneficiaries, financial representatives, attorneys, funeral homes, etc., concerning Life Claims. - Utilizes multiple systems (including but not limited to Expert system, ILA, PALLM, AWD) to acquire information given to customers and team members including: researching policies, verifying insured information and additional policies in-force, suspending policies, completing death claim notification worksheets, assigning death claim numbers and notifying other departments. - Processes incoming mail for new and pending claims. - Completes daily work including moving work in the AWD system to the appropriate team, updating AWD of closed claims, working other AWD reports. - Follows up letters for Surrender Receipts and closing claims when received. - Sends correspondence of life insurance search requests.

Do you have what we're looking for?

• Provides customer service by answering phones and providing information to the Client/Beneficiary, Financial Representative or Third Party as appropriate regarding initiating claim, questions of coverage and other information.
• Processes incoming mail for new and pending claims.
• Utilizes multiple systems (including but not limited to LFCM, ILA, PALLM, ALIP & AWD) to acquire information given to customers and team members including researching policies, verifying insured information and additional policies in-force, suspending policies, completing death claim notification worksheets, assigning death claim numbers and notifying other departments.
• Completes daily work including moving work in the AWD system to the appropriate team, updating AWD of closed claims and working other AWD Reports
• Communication skills to communicate with internal and external parties regarding claim needs.
• Typically requires High school diploma or GED and at least 2 years of customer service experience.

Base Pay Range

$41,600-$57,200

Incentive Pay

In addition to base salary, this position is eligible for a Short-Term Incentive plan.

Why work with us?

Our employees and representatives serve nearly one million households with our diverse range of personal and business insurance products as well as retirement and investment services. We build relationships and work together to create a stronger, more secure future for our clients and our communities. We’re a big company, yet small enough you can make an impact and won’t get lost in the shuffle. You’ll have the opportunity to learn and grow throughout your career, either within this role or by exploring other areas of our business.

• You’ll have the opportunity to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match.

COUNTRY Financial is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations.