Claims Operations Specialist - Hybrid Support Expert

thehartford; Hartford (CT); Hybrid; USD 46,000 - 69,000; Full time

Job summary

The Hartford is seeking an Operations Support Specialist, Claims in a hybrid role based in Hartford, CT. The position supports the Claims organization by handling claim transactions, correspondence, and workflows while delivering compassionate customer service.

Responsibilities include processing claims, updating files, coordinating tasks, and ensuring timely, accurate outcomes. A high school diploma is required; a 4-year degree is preferred.

Qualifications

• High school graduate or equivalent certification; 4-year college degree preferred.
• Proficiency with Microsoft Office tools.
• Ability to lift 20lbs.
• Acceptable performance on pre-employment assessment tools.
• Professional demeanor; strong communication and customer service skills.
• Time management and organizational skills; ability to work independently or with others.

Responsibilities

• Process routine internal and external customer-initiated claim transactions to completion.
• Use claim systems and equipment to process correspondence.
• Assign or reassign claim tasks or customer transactions appropriately.
• Create or update professional correspondence and document within claim files.
• Handle inbound/outbound calls professionally and empathetically; assist contact centers as needed.
• Enter and/or assign new claim losses; perform other duties as assigned.

Skills

Customer service

Time management

Effective communication

Empathy

Critical thinking

Decision making

Work independence

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

The Hartford is seeking an Operations Support Specialist, Claims in a hybrid role based in Hartford, CT. The position supports the Claims organization by handling claim transactions, correspondence, and workflows while delivering compassionate customer service.

Responsibilities include processing claims, updating files, coordinating tasks, and ensuring timely, accurate outcomes. A high school diploma is required; a 4-year degree is preferred.