Claims Operations Coordinator - Flexible Schedule & Bonus

ServiceMaster Restore 5005 - West Valley; Centerville (UT); On-site; USD 46,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Paid time off

Training & development

Job summary

ServiceMaster Restore 5005 - West Valley is seeking a Claims Coordinator to act as the hub of all claims, coordinating customer communication, follow-up, and field dispatch to meet cycle times and SLAs. You will ensure documentation, estimates, and procedures align with program guidelines.

The ideal candidate thrives in a fast-paced environment, is detail-oriented, and can manage multiple projects with varying completion levels. Strong customer service and communication skills are essential.

Qualifications

• High school diploma/GED required.
• 1-3 years of Xactimate experience required.
• Experience with Microsoft Office applications (Word, Outlook, PowerPoint, Excel) required.
• Bachelor’s Degree or applicable experience with Dash/mitigate and xactanalysis preferred.

Responsibilities

• Understand the claims flow process – Water Mitigation, Reconstruction, Contents, and other Environmental work.
• Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system
• Daily review of compliance tasks and all job tasks are completed on time
• Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times
• Ensure that uploading photos and other documents are described, titled and uploaded in real time, and follow up to get missing data from homeowner and insurance/mortgage information not obtained on initial call
• Creates or assists with job estimates and reviews final estimate for completeness
• Manages Customer Service issues and complaints, documenting actions and resolution
• Understanding of all company cycle times and SLAs required for each job and phase
• Client Care Calls – ensure daily communication with the customer and may communicate with adjusts
• Ensure daily notes are entered in all jobs and escalate as required
• May assist with final estimate with Estimator/Project Manager

Skills

Customer service

Strong communication

Time management

Problem-solving

CRM software

Education

High School Diploma or GED

Bachelor’s Degree or applicable experience (Dash/mitigate/xactanalysis)

Tools

Xactimate

CRM software

Microsoft Office

Job description

ServiceMaster Restore 5005 - West Valley is seeking a Claims Coordinator to act as the hub of all claims, coordinating customer communication, follow-up, and field dispatch to meet cycle times and SLAs. You will ensure documentation, estimates, and procedures align with program guidelines.

The ideal candidate thrives in a fast-paced environment, is detail-oriented, and can manage multiple projects with varying completion levels. Strong customer service and communication skills are essential.