Claims Manager, Worker's Compensation

Markel; Henderson (NV); On-site; USD 91,000 - 191,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer match

Employee Stock Purchase Plan

Paid time off and holidays

Parental leave

Job summary

Markel is seeking a seasoned Claims Manager to lead a team of examiners handling low to high complexity claims. The role focuses on directing assignments, coaching staff, and ensuring quality outcomes across the claims process.

Ideal candidates bring 10+ years in insurance, strong leadership, and a track record of process improvement. This is a US-based opportunity with potential travel and a competitive compensation package.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum of 10 years in the insurance industry with workers compensation focus.
• Experience managing people.
• Insurance designations a plus.
• Management training a plus.

Responsibilities

• Direct and monitor assignments of new loss activity.
• Review and approve correspondence and reports.
• Review and approve reserves and settlements beyond examiner’s authority.
• Make recommendations on reserve changes to directors or senior management.
• Participate in large loss reviews with UW, PL, Actuarial, executives.
• Ensure adherence to Fair Claims Practices and internal objectives.
• Assess examiner and team performance, provide feedback and training.
• Prepare and distribute reports from collected information.
• Assist in budgets and resource planning.
• Foster relationships with internal stakeholders and customers.
• Travel to other claim offices, mediations, trials, and conferences as required.

Skills

Strategic thinking

Excellent communication

Time management

Customer service

Microsoft Office

Team collaboration

Continuous improvement

Education

Bachelor’s degree or equivalent

Tools

Excel

Outlook

PowerPoint

Word

Job description

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! This position will be responsible for managing a team of claims examiners possessing varied experience levels. This position will oversee the resolution of claims with low to high complexity and provide direction, coaching, and training. This position will report to the Dir or Senior Dir of claims and be responsible for conveying the organization’s objectives and priorities to staff and measure progress towards stated goals.

Job Responsibilities

• Direct and monitor assignments of new loss activity
• Review and approve correspondence and reports
• Review and approve reserves and settlements in excess of examiner’s authority
• Make recommendations concerning reserve changes to director or senior management.
• Participate in review and discussion of large loss activity with interested stakeholders (UW, PL, Actuarial, Executive Management)
• Ensure that team adheres to Fair Claims Practices regulations and internal Claims Quality Performance Objectives
• Assess and evaluate individual examiner and team performance, provide feedback and develop training needs
• Prepare and distribute reports by collecting and summarizing information
• Assist in preparation of budgets, evaluation of expenses and assess resource needs
• Foster and encourage strong relationships with internal stakeholders (UW, PL, Actuarial)
• Promote and enhance strong relationships with customers and channel partners
• Participate in special projects as requested
• Travel to other claim offices, mediations, trials, and conferences as required.

Education

• Bachelor’s degree or equivalent work experience

Certification

• Successful achievement of insurance industry designations a plus
• Management training a plus

Work Experience

• Minimum of 10 years in the insurance industry, with a deep and broad understanding of workers compensation.
• Experience managing people.

Skill Sets

• Strategic thinker with good organizational skills
• Excellent written and oral communication skills
• Strong organization and time management skills
• Ability to deliver outstanding customer service
• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
• Ability to work in a team environment
• Strong desire for continuous improvement

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay Information

The salary range for this position is $91,400 - $190,500. The posted salary range reflects the lowest and highest base salary applicable to this role across our U.S. locations. Individual offers are determined based on geographic location, experience, qualifications, internal equity, and other job-related factors. As a result, the salary offered for a specific location will fall within a narrower range than the overall range displayed in this posting. This position may also be eligible to participate in the Company's annual incentive plan.

Who We Are

Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s In It For You

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.