Claims Manager - Leave & Disability

godirect; Minneapolis (MN); On-site; USD 90,000 - 140,000; Full time

Job summary

VOYA is hiring a Leave & Disability Claims Manager to oversee disability and leave claims, ensuring compliance with FMLA, ADA, HIPAA, ERISA, and to lead a team of claims professionals. The role focuses on customer‑centric service and efficient claims processing.

You will partner with HR, legal, and operations, drive continuous improvement, monitor KPIs, and align team goals with the Workplace market strategy to deliver high‑quality outcomes.

Qualifications

• Bachelor's degree is required.
• Minimum of 5 years' experience in disability claims management.
• Supervisory experience in a claims environment (3–5 years).
• Certifications such as CDMP or CCP are highly desirable.

Responsibilities

• Oversee disability and leave claims administration, ensuring regulatory compliance (FMLA, ADA, HIPAA, ERISA).
• Lead and develop a team of claims professionals to achieve high performance and maintain VOYA culture.
• Evaluate complex claims and provide direction on disability and leave management.
• Deliver exemplary customer service to claimants with timely, accurate communications.
• Develop and adopt claims policies to ensure consistency and efficiency.
• Collaborate with HR, legal, and operations to align claims with regulatory requirements and company goals.
• Monitor KPIs and drive quality assurance, audits, and process improvements.
• Source opportunities for technology and process improvements to enhance efficiency.

Skills

Regulatory compliance

Team leadership

Analytical skills

Process improvement

Stakeholder collaboration

Education

Bachelor's Degree

Job description

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Get to Know the Opportunity:

The Leave & Disability Claims Manager oversees the administration and management of disability and leave claims within the Claims organization. This role is responsible for ensuring compliance with federal and state regulations, providing exemplary customer service, and managing a team of claims professionals. The manager will collaborate closely with internal stakeholders and global partners to ensure efficient and effective claims processing, while continuously striving to enhance processes and outcomes. This role involves strategic department and team planning, making decisions that may require deviating from normal guidelines, and aligning team goals with the broader Claim vision to ensure customer‑centric claims management that enables Voya to excel in the Workplace market.

The Contributions You'll Make:

• Administration & Management: Oversee the administration and management of disability and leave claims, ensuring compliance with federal and state regulations such as FMLA, ADA, HIPAA, and ERISA.
• Team Leadership: Lead and manage a team of claims professionals, offering guidance, support, and development planning to ensure high performance and maintain Voya culture.
• Decision-Making: Evaluate complex claims and situations, making informed decisions that require judgment and providing direction on disability and leave management claims.
• Customer Service: Deliver exemplary customer service to claimants, ensuring timely and accurate communication and resolution of claims.
• Process Development: Develop, implement, and adopt claims policies and procedures to ensure consistency, efficiency, and compliance.
• Partnership:
• Collaborate with global partners and internal stakeholders, including HR, legal, and operational teams, to align claims management with company goals and regulatory requirements.
• Performance Monitoring: Monitor and report on key performance indicators (KPIs) related to claims management, providing insight and recommendations for improvement.
• Quality Assurance: Facilitate regular audits and reviews of claims processes to identify areas for improvement and implement necessary changes.
• Continuous Improvement: Source opportunities for technology and process improvements from claims professionals to enhance operational efficiency and drive continuous improvement at the source.
• Resource Management: Manage demand and capacity to ensure optimal resource allocation.
• Industry Awareness: Stay current with industry trends and changes in regulations related to disability and leave claims.
• Additional Duties: Perform other duties and projects as assigned.

Minimum Knowledge & Experience:

• Bachelor's Degree
• Minimum of 5 years' experience in disability claims management l
• Exceptional knowledge with leave related laws/regulations, FMLA; ADA; PFML, Paid Sick Leave, PWFA, and pregnancy related leaves.
• Strong background in disability management and industry best practices
• Excellent analytical and problem-solving abilities, with the ability to influence key decision makers to drive process improvements and change management.
• Strong communication and interpersonal skills to build and foster effective partnerships across the enterprise.
• Professional certifications such as Certified Disability Management Professional (CDMP), Certified Claims Professional (CCP), or similar are highly desirable.
• 3-5 years supervisory experience.
• #LI-IB1

Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual