Claims Manager - Casualty Programs

Axis Capital; New York (NY); On-site; USD 144,000 - 170,000; Full time

Job summary

Join a leading global provider of specialty lines insurance and reinsurance as a Claims Manager - Casualty Programs. You will lead a sophisticated team, manage claims, and collaborate with various stakeholders to ensure effective claims handling. The role requires strong leadership, analytical skills, and a deep understanding of claims processes. Enjoy competitive compensation and a comprehensive benefits package.

Benefits

Comprehensive benefits

Competitive compensation

Attractive work-life perks

Qualifications

• 5-10+ years of claims management experience.
• Experience handling casualty claims involving a variety of loss scenarios.

Responsibilities

• Lead and develop a team of claims professionals.
• Manage claims investigation, analysis, and evaluation.
• Foster relationships with internal and external partners.

Skills

Leadership

Analytical Thinking

Communication

Education

Bachelor's Degree

JD

Job description

This is your opportunity to join AXIS Capital - a trusted
global provider of specialty lines insurance and reinsurance.
We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

Job Description
AXIS is seeking a Claims Manager - Casualty Programs to join our North America Claims team and will report to the Head of Casualty Programs Claims. The candidate should possess the ability to lead and develop a sophisticated team of claims professionals handling and managing a wide variety of Program Claims.

This role will be responsible for leading and developing a team of claims professionals that will be responsible for:

1. Direct management of claims including the investigation, analysis and evaluation of coverage liability and damages, within best practices
2. Providing technical advice, training and guidance to direct reports and TPA/Contractor adjusters including strategic direction
3. Recruiting, hiring and retaining top talent and developing appropriate succession plans
4. Reviewing program claims to determine nature of loss, coverage provided, and scope of claim and to guide strategic direction regarding settlement/disposition of claims
5. Developing and maintaining relationships with internal and external partners as their lead contact within the claims department for assigned claims and the claims of his/her direct reports.
6. Close collaboration with the Specialty Complex Claims team regarding coverage disputes, including litigation and arbitration matters initiated by Axis issuing companies and when Axis issuing companies are parties to such litigation; collaborating across disciplines and business units, including: the general counsel team overseeing errors and omissions issues arising from claims handling
7. Escalating coverage issues and recommending outside coverage counsel assignments for approval where warranted.
8. Formulating claims and litigation strategies, assigning, directing, and managing outside counsel
9. Managing costs, including use of coverage counsel and litigation costs, and collaborating with the Litigation Management and Vendor Management teams to ensure cost management and the development and enhancement of the Casualty panel
10. Fostering relationships and communicating extensively with senior executives, brokers, reinsurers, actuaries, underwriters, insureds, and auditors (both external and internal)
11. Supporting underwriting inquiries and information requests regarding policy construction and drafting, reporting claim trends, data analysis, and risk assessments
12. Maintaining documentation of key line of business statistics and metrics
13. Leading and participating in presentations and discussions with Underwriters and Insureds on large losses and claim trends
14. Leading and participating in claim audits, audit wrap-up meetings, and formal result reporting
15. Identifying liability and coverage trends and issues with both individual and portfolio impact and formulating processes and strategies for handling such claims, ensuring accurate and consistent claims management across impacted underwriting segments and lines of business.
16. Actively coaching and mentoring direct reports, providing regular feedback, and developing employees for broader roles and responsibilities that support professional growth and development, working collaboratively with HR support and guidance.
17. Other duties as assigned

KEY SKILLS & ABILITIES:
5-10+ years of claims management experience. Program claims experience a plus, as well as:

• Demonstrated leadership, organizational, and management skills or experience practicing law as well as claims management (both directly managed and TPA managed claims)
• Demonstrated ability to influence and collaborate at all organizational levels, both internally and externally, as well as the ability to identify and resolve complex, disputed claims
• Analytical thinker capable of driving results using all facets of legal and claims processes
• Understanding of and ability to balance immediate claim issues with broader portfolio impact and customer service considerations in coverage disputes and issues
• Excellent oral and written communication skills to effectively deal with conflicting expectations, differing opinions, and multiple viewpoints
• Demonstrated experience handling casualty claims involving a wide variety of loss scenarios and reporting and presenting about them to senior management
• In-depth knowledge of claims, litigation, arbitration, and trial processes, with excellent analytical, investigative, and negotiating skills
• Bachelor's degree required; JD a plus.
• Technical knowledge and skills, including complex coverage analysis, general liability, construction defect, auto, and garage keepers coverage knowledge, confidence in coverage evaluation and reserving, excellent writing and editing skills, solid negotiation and settlement skills, supervisory experience providing direction and authority to adjusters, familiarity with KPIs, data, and metrics is a plus.
• Valid licenses as required by state, with the ability to add states to certifications as needed
• Travel required for team management, court proceedings, mediations, and settlements

Benefits and Beyond
At AXIS, we recognize that in order to be an industry leader, we need the dedication and accomplishments of our people, which is why we offer comprehensive benefits, competitive compensation, attractive work-life perks, and incentivize exceptional performance. Specific benefit packages vary by location, but the core elements remain consistent across our organization.

Salary: 144k -170k