Outside Property Claims Manager

Travelers; Laurel (MD); Remote; USD 101,000 - 167,000; Full time

Job summary

An established industry player is seeking a dedicated claims manager to lead a team of professionals in delivering exceptional service. This role offers the chance to develop talent, optimize claim processes, and leverage data for improved outcomes. With a strong focus on collaboration and innovation, you will play a key role in maintaining the company's reputation for quality. Enjoy a comprehensive benefits package, including health insurance from day one and generous paid time off. If you're passionate about claims management and want to make a real impact, this opportunity is for you.

Benefits

Health Insurance

401(k) Matching

Pension Plan

Paid Time Off

Wellness Programs

Volunteer Opportunities

Qualifications

• 3+ years of claim work experience in one line of business required.
• Leadership qualities to drive results and foster a dynamic workplace.

Responsibilities

• Guide and mentor a team of claim professionals to ensure quality.
• Utilize data and technology to support business strategies.

Skills

Claim Management

Leadership

Data Utilization

Performance Management

Customer Service

Education

Bachelor's Degree

High School Diploma or GED

Job description

Who Are We?

Taking care of our customers, our communities, and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture rooted in innovation and thriving on collaboration. Imagine loving what you do and where you do it.

Job Category: Claim

Compensation Overview: The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries across the country. The actual salary will depend on factors such as role scope, complexity, location, candidate skills, education, training, credentials, experience, and other employment conditions. Employees are also eligible for performance-based cash incentives as part of our comprehensive compensation and benefits program.

Salary Range: $101,300.00 - $167,000.00

Target Openings: 1

What Is the Opportunity? There is also a potential for a $5,000 sign-on bonus! This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence. The role will cover specific areas in Maryland, so residency in or around these territories is required.

Role Responsibilities: Under general direction and as a member of the local line of business management team, responsible for product quality and performance of a team of Outside Property claim professionals. Provide guidance, mentorship, and performance management to staff. Serve as a field representative for the Home Office Property product as needed. Reinforce LOB vision, strategies, and objectives through actions and communication.

What Will You Do?

1. Attract, Retain, and Develop Talent:

• Proactively recruit talent; collaborate on strategic staffing.
• Ensure effective onboarding.
• Manage staff performance; identify training needs; provide feedback.
• Develop training, performance, and succession plans.
• Plan for retention and respond to turnover.
• Use reward systems to recognize top performers.

Provide Claim Services:

• Employ proper claim handling techniques to protect brand integrity and ensure consistent service quality.
• Develop and execute strategic file management for optimal resolution.
• Guide staff through claims processes, conduct quality reviews, and provide coaching.
• Implement initiatives to improve file quality, customer service, and manage costs.

Leverage Data:

• Utilize data and technology to support business strategies and improve results.

Achieve Solutions:

• Focus on resolution, process improvement, and cost-effectiveness.
• Operate within budget to maximize productivity and resource allocation.

Partner for Success:

• Develop relationships with colleagues, partners, customers, and agencies.
• Participate in meetings and agency visits.

Physical and Licensing Requirements:

• May require physical inspections, including climbing ladders, walking on roofs, and entering tight spaces.
• Possibly require obtaining and maintaining insurance licenses within three months of employment, with ongoing education.

What Will Our Ideal Candidate Have?

• Bachelor's Degree preferred.
• Claim management experience preferred.
• Leadership qualities: drive results, lead change, execute strategy, attract talent, maximize performance, hold others accountable, and foster a dynamic workplace.

Must Have:

• High School Diploma or GED.
• At least three years of claim work experience in one line of business.
• Valid Driver's License.

What Is in It for You?

• Health Insurance from day one for employees and eligible family members.
• Retirement benefits including 401(k) matching, student loan repayment programs, and a pension plan.
• Minimum of 20 days Paid Time Off plus nine holidays.
• Wellness programs and mental health resources.
• Volunteer and community engagement opportunities with matching gift programs.

Employment Practices:

Travelers is an equal opportunity employer. We value diversity and inclusion. Specific questions about physical requirements can be directed via email. We reserve the right to fill the position at a different level. For more benefits information, visit our benefits page.