Claims Manager

Zolman Restoration; Walled Lake (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Zolman Restoration is seeking a Claims Manager in Michigan to write estimates based on on-site inspections for water, fire, hail, and related claims. The role covers PTAs, program guidelines, and supplement follow-ups, with backup duties during PTO.

You will use Xactimate for estimates, participate in peer reviews, and collaborate with project managers to ensure profitable, compliant outcomes. Strong communication and documentation are essential.

Qualifications

• High school diploma or GED required.
• Proficiency in Xactimate with Level 1/2 certifications preferred but not required.
• Knowledge of insurance carriers and TPAs.

Responsibilities

• Prepare estimates based on site inspections using Xactimate.
• Manage supplement requests and 이를 from Project Managers.
• Review estimates with peers and ensure accuracy for approvals.
• Coordinate kick-off meetings with accounting and project teams.
• Explain work authorizations to customers and secure signatures.

Skills

Xactimate proficiency

Insurance claims knowledge

Customer service

Documentation skills

Strong communication

Problem solving

Team collaboration

Education

High school diploma or GED

IICRC certifications preferred

Tools

Xactimate

DASH

Xactanalysis

TPA software

Job description

Overview

The Claims Manager will write estimates based upon on-site inspections for water, fire, hail/wind and other related claims as assigned. Claims Managers will be assigned a geographic territory but may be required to handle claims outside of that territory dependent on demand.

Claims Managers are also responsible to manage program (TPA) losses and meet established guidelines for submission and revision requests. Claims Managers may also be asked to act as a consultant for insurance carriers.

They are responsible for estimate preparation using Xactimate software. They will be responsible for internal estimate reviews, supplement follow ups, and understanding program guidelines/requirements for estimate approvals. They will also be responsible for backing up other Claims Managers during PTO if required.

Three reasonsYOUshould join theZolman Restorationteam:

#1Integrity, character, and the values of our incredible team of restoration experts and professionals make us exceptional. We live and work by our core values!

#2Zolman Restoration is committed to becoming the leader in our industry by consistently delivering outstanding customer care and best-in‑class quality. Our mission is to maintain the highest level of integrity and professionalism while we restore a structure to its pre-loss condition.

#3Zolman Restoration has been repeatedly recognized with several national and local awards, including101 Best & Brightest Companies to Work For and Crain’s Cool Places to Work.

Qualifications

• Proficiency in Xactimate (Level 1 or 2 certifications preferred but not required)
• Understanding of insurance Third Party Administrators and program guidelines preferred
• High school education or G.E.D. required.
• Valid driver’s license and satisfactory driving record required
• IICRC Certifications preferred
• Experience with Xactimate required.
• Ability to write accurate estimates.
• Knowledge of insurance carrier requirements
• Ability to learn and adapt estimates to internal formal currently used.
• Strong customer service skills with the ability to empathize with customers under stressful situations.
• Ability to follow up and follow through on estimate/supplement approvals.
• Ability to dig deep to understand the estimating process and ask the right questions to get the answers Zolman needs to move the project forward.
• Strong documentation skills. All communication documented in internal/external sources such as DASH, Xactanalysis and TPA software.
• Drive to increase program scores in areas such as requested revisions and estimate approvals.
• Flexible to incoming emergencies and issues outside of work hours.
• Identifies process inefficiencies and comes up with solutions.
• Basic computer and smart phone skills; Database, Web, and Microsoft Office (Word, Excel and Outlook)
• Communicates effectively and professionally with adjusters and TPAs.
• Plans and manages workload to meet deadlines.
• Participates as an active member of the team.
• Expresses thoughts and ideas clearly through written and verbal communication.
• Takes direction and works under minimal supervision.

Responsibilities

• Must demonstrate and model Zolman Restoration’s core values
• Create estimates for repair work based upon site inspections.
• Manager supplement requests from assigned Project Managers.
• Complete estimate peer reviews.
• Complete kick off meetings with accounting, project managers and project engineers prior to handing over project to Project Management Team.
• Complete Baton Pass between Zolman Project Management team and Zolman customer.
• Be able to explain work authorization to customers and ensure proper paperwork is signed and uploaded to DASH prior to work beginning.
• Must be comfortable understanding accounting documents and collecting deductibles prior to starting repairs.
• Be able to explain estimates to insurance adjusters, carriers and TPAs to ensure jobs are estimated correctly and can be profitable when work is performed by a Project Manager.
• Ensure that all file notes and paperwork are updated on a regular basis. Detailed documentation is a requirement of this position.
• Handle incoming (during normal business hours) EMG assignments (including board up, tarp and tree removal), deploy teams and communicate to customer via phone the process.
• Create estimates for EMG repairs and ensure jobs are profitable.
• Have a strong understanding of program requirements and changes and disseminate this information to the team as needed.
• Occasionally perform Matterport when required.
• Assist in backing up the team during PTO.
• Participate in 24 hour on call rotation and respond with a maximum sense of urgency (once every 12-14 weeks.)
• Some evening and weekend hours are necessary as the firm is a 24/7 disaster response company.
• Some travel may be required based up on requested work.
• Other duties as assigned.

Disclosure

Our company is proud to be an equal opportunity workplace that is strives for inclusion. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected group. If you have a disability or special need that requires accommodation, please let us know by contacting our VP of People, Myra Ebarb, [e-mail] People and Perks with any questions or requests for accommodation.

To all recruitment agencies: We do not accept non partner agreement agency resumes. Please do not forward resumes to our team members, partners, or any other company location. We are not responsible for any fees related to unsolicited resumes.