Emergency Services Lead Technician

Zolman Restoration; Walled Lake (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading restoration company in Walled Lake, Michigan is looking for an Emergency Services Lead Technician to manage site inspections and restoration processes. Ideal candidates will uphold high integrity and possess strong communication and problem-solving skills. Certifications like IICRC and experience with tools like MICA and DASH are preferred. Join a team that values excellence and integrity as you help restore properties to their pre-loss condition.

Qualifications

• High Integrity / Trustworthy individual.
• Strong communication and interpersonal skills are essential.
• Must possess problem-solving and conflict resolution abilities.
• Strong communication and interpersonal skills across all levels.
• Self-discipline and strong work ethic on job sites.
• Courageous initiative and proactive problem-solving in challenging situations.
• Ability to influence decisions and manage conflicts constructively.

Responsibilities

• Scope and inspect various mitigation damages like water, fire, mold.
• Conduct deconstruction for flood, mold, sewage, wind, and fire losses.
• Operate mitigation machinery and carpentry tools.
• Perform applied structural drying per IICRC standards.
• Operate mitigation machinery (extraction, pumps, dehumidifiers) and carpentry tools as needed.
• Remove affected building materials (carpets, drywall, insulation, framing, flooring) from sites.
• Perform IICRC-aligned structural drying, moisture mapping, and documentation for water claims.

Skills

High Integrity

Strong Communicator

Problem Solver

High Emotional and Social Intelligence

Self‑Disciplined

Initiative

Problem Solving

Influencer

Education

IICRC Certification

Water Damage Restoration Technician Certification

Applied Structural Drying Certification

Applied Microbial Remediation Technician Certification

Trauma and Crime Scene Technician Certification

Tools

MICA

DASH

IICRC

Job description

The Emergency Services Lead Technician will provide the initial site inspection, scoping the loss, and performing specified maintenance and restoration.

Three reasons YOU should join the Zolman Restoration team:

• #1 Integrity, character, and the values of our incredible team of restoration experts and professionals make us exceptional. We live and work by our core values!
• #2 Zolman Restoration is committed to becoming the leader in our industry by consistently delivering outstanding customer care and best‑in‑class quality. Our mission is to maintain the highest level of integrity and professionalism while we restore a structure to its pre‑loss condition.
• #3 Zolman Restoration has been repeatedly recognized with several national and local awards, including 101 Best & Brightest Companies to Work For and Crain’s Cool Places to Work.

Qualifications

• Demonstrates and models Zolman Restoration’s core values:
  • Do the right thing
  • Have passion and enthusiasm
  • Pursue excellence by constantly raising the bar
  • Do whatever it takes
• High Integrity / Trustworthy
• High Emotional and Social Intelligence
• Influencer / Interpersonal skills
• Strong Communicator
• Self‑Disciplined
• Courageous / Initiative
• Problem Solver / Conflict Resolution

Preferred Skills / Certifications

• Knowledge / Experience using MICA
• Knowledge / Experience using DASH
• Institute of Inspection Cleaning and Restoration Certification (IICRC)
• Water Damage Restoration Technician (WRT) Certification
• Applied Structural Drying (ASD) Certification
• Applied Microbial Remediation Technician (AMRT) Certification
• Trauma and Crime Scene Technician (TCST) Certification

Responsibilities

• Scope and inspect various mitigation damages such as water, fire, mold, wind damage to building and roofing materials
• Create mitigation scopes and invoice for service
• Maintain inventory
• Maintain fleet and equipment with routine maintenance schedules
• Conduct deconstruction for flood, mold, sewage, wind and fire losses
• Operate mitigation machinery (including but not limited to; extraction machine, mop‑up pump, dehumidifiers, all other industry mitigation equipment)
• Operate carpentry tools (including, but not limited to, hand tools, power tools, ladders, paint sprayer)
• Remove affected building materials from job site (including carpets, carpet pads, drywall, insulation, framing, flooring, tile)
• Perform the applied structural drying per the IICRC standards and moisture mapping and documentation for water damage claims

Disclosure

Our company is proud to be an equal opportunity workplace that strives for inclusion. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected group. If you have a disability or special need that requires accommodation, please let us know by contacting our VP of People, Myra Ebarb, at [e-mail] from People and Perks with any questions or requests for accommodation.