Sr. Claims Manager

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health insurance

PTO 20–25 days

Family leave

401(k) matching

Professional growth

Job summary

Ladders is seeking a Senior Claims Manager to lead the end-to-end claims function for a healthcare-focused client. This role involves evaluating incidents, guiding investigations, and shaping defense strategies, while partnering with external adjusters, defense counsel, and internal stakeholders.

The position emphasizes translating claims data into actionable insights for leadership and cross-functional teams, driving operational excellence across the organization.

Qualifications

• 8+ years of claims handling experience, preferably in professional liability, workers' compensation, and property.
• Bachelor's degree from an accredited institution required.
• Basic knowledge of claims processes for litigated and non-litigated matters.
• Understanding of reserve setting and claim finances.
• Strong knowledge of state or federal regulations regarding insured claims preferred.

Responsibilities

• Own the evaluation and investigation of all reported incidents and claims.
• Partner with external adjusters and defense counsel to drive defense strategies and optimize outcomes.
• Foster a culture of operational excellence and continuous improvement within the claims function.
• Serve as a subject matter expert on claims-related issues for corporate and center staff.
• Analyze complex claims data to identify risk trends and prepare strategic insights for leadership.
• Collaborate with Finance, Legal, IT, Real Estate, and Operations to integrate risk management best practices.

Skills

Claims management

Investigations

Data analysis

Education

Bachelor's degree

Job description

For our client, we are seeking a Sr. Claims Manager to join the team of a leader in the Healthcare space.

This role will oversee the end-to-end claims function, with responsibility for evaluating reported incidents, guiding investigations, and helping shape effective defense strategies. The position will partner closely with external adjusters, defense counsel, and internal stakeholders to strengthen outcomes, improve claims practices, and support operational excellence. It also plays an important advisory role across the organization by translating claims data into actionable insights for leadership and cross-functional teams.

Location: Remote

Compensation: $110,000 - $130,000 annually

Responsibilities

• Own the evaluation and investigation of all reported incidents and claims
• Partner with external adjusters and defense counsel to drive defense strategies and optimize outcomes
• Foster a culture of operational excellence and continuous improvement within the claims function
• Serve as a subject matter expert on claims-related issues for corporate and center staff
• Analyze complex claims data to identify risk trends and prepare strategic insights for leadership
• Collaborate with Finance, Legal, IT, Real Estate, and Operations to integrate risk management best practices

Qualifications

• 8+ years of experience in claims handling, preferably in Professional Liability, Workers Compensation, and Property
• Bachelor's degree from an accredited institution required
• Basic knowledge of claims processes for both litigated and non-litigated matters
• Understanding of reserve setting and claim finances
• Strong knowledge of state or federal regulations regarding insured claims preferred

Benefits

• Comprehensive health and welfare benefits including Medical, Dental, and Vision
• Paid Time Off (minimum of 20 days, up to 25 days per year) and 9 observed holidays
• Paid family leave and flexible spending accounts (FSA) options
• Matching 401(K) Plan to support retirement savings
• Opportunities for professional growth and training

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.