Claims Learning and Development Supervisor

Bhhc; San Diego (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid Work Schedule (up to 2 days WFH

Paid Time Off

Paid Holidays

Retirement savings with company match

Group Health Insurance

Life and AD&D Insurance

Long Term Disability Insurance

Hospital Indemnity Insurance

Flexible Spending Accounts

Volunteer Day

Employee Assistance Program

Tuition Reimbursement

Employee Referral Program

DEI Program

Job summary

Berkshire Hathaway Homestate Companies is seeking a Claims Learning and Development Supervisor in California to build and run technical training programs for claims teams. The role leads a team, designs scalable content, and partners with Claims leadership to improve performance across the lifecycle.

Travel to claims offices and off-site meetings is required. Hybrid work arrangement offered with benefits including health insurance and retirement plans.

Qualifications

• Requires high school diploma or equivalent; bachelor’s degree or equivalent combination.
• California and licensed adjuster to workers' compensation claims or ability to obtain within 9 months.

Responsibilities

• Leads and develops the Claims Career-Long-Learning team and creates scalable learning content for adjusting roles.
• Collaborates with Claims leadership to address critical needs across the claims lifecycle using adult learning principles.
• Designs and develops L&D toolkits for needs analysis, instructional design, and post-training assessments.
• Creates customized training programs for various adjusting roles with content and delivery improvements.
• Leverages technology to improve training efficiency using e-learning platforms and AI-enabled solutions.
• Presents or leads trainings on technical topics and prepares SMEs as presenters.
• Maintains relationships with external vendors to provide specialized training.
• Continuously develops expertise in creating and delivering effective programs.

Skills

Data analysis

Presentation skills

Communication

Team leadership

Project management

Adult learning

Analytical thinking

Education

Bachelor's degree in related field

California workers' compensation claims adjuster license

Tools

Microsoft Office/365

LMS platforms

e-learning platforms

AI-enabled learning tools

Job description

Claims Learning and Development Supervisor

Berkshire Hathaway Homestate Companies, Workers Compensation Division, is seeking a Claims Learning and Development Supervisor to create and execute claims technical training programs that enhance employee skills and knowledge, ensuring consistent delivery of training aligned with company guidelines, business objectives, and operational expectations. This individual leads a team, managing training initiatives that drive continuous learning, resulting in improved productivity and claims outcomes.

Required to travel to claims offices and various off‑site meetings routinely to meet objectives.

Responsibilities

• Leads and develops the Claims Career‑Long‑Learning team, creating impactful learning content for adjusting roles and implementing practices and processes that can scale across multiple adjusting teams and claims ancillary teams.
• Collaborates closely with Claims leadership to ensure initiatives address critical needs across all aspects of the claims lifecycle and leverage diverse delivery methods aligned with adult learning principles to improve workforce performance.
• Designs and develops L&D toolkits for needs analysis, instructional design, and post‑training effectiveness assessments.
• Facilitates the development of customized training programs to meet the needs of various adjusting job roles, upgrading existing training with routine improvements in content, format, and/or delivery.
• Leverages technology to improve training efficiency and engagement tools, including e‑learning platforms, interactive software, and AI‑enabled solutions.
• Personally presents or leads training on technical topics and identifies and prepares subject‑matter experts with an aptitude for training to serve as presenters on technical topics.
• Develops and maintains relationships with external vendors to provide specialized training programs as needed.
• Continuously develops expertise on effectively creating and delivering training programs that improve performance.

Qualifications

• Education: High school diploma or equivalent certification; bachelor’s degree from an accredited college or university; or an equivalent combination of education and technical training.
• Certifications/Licenses: Designated for California and licensed to adjust workers compensation claims in one or more jurisdictions required, or ability to achieve within 9 months from placement into position.
• Experience: Minimum of five (5) years of work experience with a minimum of three (3) years of insurance claims adjusting, claims operations, or a closely related function. Demonstrated experience developing and executing department‑level training. Prior supervisory experience is a plus.
• Proficiency with Microsoft Office/365 applications and mastery of proprietary and vendor software programs.
• Knowledge of workers compensation regulatory requirements and best practices.
• Familiarity with e‑learning platforms and ability to rapidly master a variety of multimedia learning tools.
• Able to analyze data and identify issues and trends.
• Able to read and understand basic documents, including statutes, regulations, business periodicals, professional journals, technical procedures, legal opinions, and investigative reports.
• Able to draft clear, concise presentations in various media formats and reports accurately conveying complex and nuanced information, as well as professional business correspondence.
• Able to effectively present information and respond to questions with management, facilitators, trainees, stakeholders, and external parties both in individual conversations and presentations in groups.

Benefits

• Hybrid Work Schedule (up to 2 days work from home upon eligibility)
• Paid Time Off
• Paid Holidays
• Immediate Vesting of Retirement Savings + Company Match
• Group Health Insurance (Medical, Dental, and Vision)
• Life and AD&D Insurance
• Long Term Disability Insurance
• Hospital Indemnity Insurance
• Accident and Critical Illness Insurance
• Flexible Savings Accounts
• Paid Community Volunteer Day
• Employee Assistance Program
• Tuition Reimbursement Program
• Employee Referral Program
• Diversity, Equity and Inclusion Program

About BHHC

With more than 50 years in business, Berkshire Hathaway Homestate Companies (BHHC) has grown from a regional organization to a national insurance group, offering insurance products from coast to coast. Relationships are the cornerstone of our culture, and we believe in doing the right thing. That means we invest in our business in every way possible to deliver on our mission and demonstrate that people are what powers our success. Our commitment to financial strength and integrity means our customers can rest assured that we will be there when it counts.

At BHHC we embrace diversity and foster an environment where our people can be their authentic selves. Our differences make us stronger and better together, which fosters a harmonious workplace—something we truly value. We’ve created an approachable and collaborative atmosphere. Here you’ll find a welcoming workplace where everyone can feel valued, supported, and inspired to do great work. Together, we raise the bar by being curious, remaining customer‑focused, and operating with integrity.