Claims Learning and Development Supervisor

Bhhc; Sacramento (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid Work Schedule

Paid Time Off

Paid Holidays

Retirement Plan with Company Match

Health Insurance

Job summary

Berkshire Hathaway Homestate Companies, Workers Compensation Division, is seeking a Claims Learning and Development Supervisor to create and execute training programs that elevate skills and knowledge across claims teams. This role leads a team and travels to claims offices and offsite meetings as needed, delivering and improving learning initiatives aligned with company guidelines.

Ideal candidates will have 5+ years in insurance claims and 3+ years in training or supervisory roles, with strong

Qualifications

• Education: High school diploma or equivalent; bachelor’s degree or equivalent training.
• Certifications/Licenses: California adjuster license or ability to obtain within 9 months.
• Experience: 5+ years in insurance claims; 3+ years in claims operations; supervisory experience a plus.
• Proficiency with Microsoft Office/365 and vendor software.
• Knowledge of workers compensation regulations.

Responsibilities

• Lead and develop the Claims Career-Long-Learning team; create impactful learning content for adjusting roles.
• Collaborate with Claims leadership to address critical training needs across the claims lifecycle.
• Design and develop L&D toolkits for needs analysis and post-training assessments.
• Develop customized training programs for various adjusting roles and upgrade content regularly.
• Leverage technology to improve training efficiency via e-learning, interactive software, and AI-enabled solutions.
• Present or lead trainings; prep subject-matter experts as presenters on technical topics.
• Maintain relationships with external vendors for specialized training programs.
• Continue to develop expertise in creating and delivering training to improve performance.

Skills

MS Office/365

Data analysis

Presentation skills

Team leadership

Training design

Education

Bachelor’s degree or equivalent

Tools

LMS platforms

Vendor software

Job description

Claims Learning and Development Supervisor

Berkshire Hathaway Homestate Companies, Workers Compensation Division, has an opening for a Claims Learning and Development Supervisor to create and execute Claims technical training programs to enhance employee skills and knowledge, ensuring consistent delivery of training aligned with Company guidelines, business objectives, and operational expectations. This individual leads a team, managing training initiatives that drive continuous learning resulting in improved productivity and claims outcomes.

Required to travel to Claims offices and various offsite meetings routinely to meet objectives.

Relies on extensive experience and independent judgment to perform the functions of the job and accomplish goals. Consistently applies knowledge and expertise to autonomously and proficiently handle complex assignments. Understands the human dynamics of team formation and maintenance to build effective workgroups. Develops and communicates clear team goals and provides the level of guidance and management appropriate to the circumstances. Executes responsibilities professionally and in accordance with the organization’s policies and federal, state, and local laws and regulations.

Responsibilities

• Leads and develops the Claims Career-Long-Learning team, creating impactful learning content for adjusting roles and implementing practices and processes that can scale across multiple adjusting teams and Claims ancillary teams.
• Collaborates closely with Claims leadership to ensure initiatives are addressing critical needs across all aspects of a claims lifecycle and leverages diverse delivery methods aligned with adult learning principles to improve workforce performance.
• Designs and develops L&D toolkits for needs analysis, instructional design, and post-training effectiveness assessments.
• Facilitates the development of customized training programs to meet the needs of various adjusting job roles. Upgrades existing training with routine improvements in content, format, and/or delivery.
• Leverages technology to improve training efficiency and engagement tools, including, but not limited to, e-learning platforms, interactive software, and AI-enabled solutions.
• Personally presents or leads training on some topics and identifies and prepares subject-matter experts with an aptitude for training to serve as presenters on technical topics.
• Develops and maintains relationships with external vendors to provide specialized training programs as needed.
• Continues to develop expertise on effectively creating and delivering training programs that improve performance.

Qualifications

• Education: High school diploma or equivalent certification; bachelor’s degree from an accredited college or university; or equivalent combination of education and technical training combined.
• Certifications/Licenses: Designated for California and licensed to adjust workers compensation claims in one or more jurisdictions required, or ability to achieve within 9 months from placement into position.
• Experience: Minimum of five (5) years of work experience with minimum of three (3) years of insurance claims adjusting, claims operations, or a closely related function. Demonstrated experience developing and executing department-level training. Prior supervisory experience a plus.
• Demonstrated proficiency with Microsoft Office/365 applications and mastery of proprietary and vendor software programs.
• Knowledge of workers compensation regulatory requirements and best practices.
• Familiarity with e-learning platforms and able to rapidly master a variety of multimedia learning tools.
• Able to analyze data and identify issues and trends.
• Able to read and understand basic documents, including statutes, regulations, business periodicals, professional journals, technical procedures, legal opinions, legal correspondence, investigative reports, medical records, medical billing, claim notes, and claim data fields.
• Able to draft clear, concise presentations in various media formats and reports accurately conveying complex and nuanced information, and professional business correspondence.
• Able to effectively present information and respond to questions with Management, facilitators, trainees, stakeholders, and external parties both in individual conversations and presentations in groups.

Benefits

• Hybrid Work Schedule (up to 2 days work from home upon eligibility)
• Paid Time Off
• Paid Holidays
• Immediate Vesting of Retirement Savings + Company Match
• Group Health Insurance (Medical, Dental, and Vision)
• Life and AD&D Insurance
• Long Term Disability Insurance
• Hospital Indemnity Insurance
• Accident and Critical Illness Insurance
• Flexible Savings Accounts
• Paid Community Volunteer Day
• Employee Assistance Program
• Tuition Reimbursement Program
• Employee Referral Program
• Diversity, Equity and Inclusion Program

Who We Are

With more than 50 years in business, Berkshire Hathaway Homestate Companies (BHHC) has grown from a regional organization to a national insurance group, offering insurance products from coast to coast. Relationships are the cornerstone of our culture, and we believe in doing the right thing. That means we invest in our business in every way possible to deliver on our mission and demonstrate that people are what powers our success. Our commitment to financial strength and integrity means our customers can rest assured that we will be there when it counts.

At BHHC we embrace diversity and foster an environment where our people can be their authentic selves. Our differences make us stronger and better together, which fosters a harmonious workplace—something we truly value. We’ve created an approachable and collaborative atmosphere. Here you’ll find a welcoming workplace where everyone can feel valued, supported, and inspired to do great work. Together, we raise the bar by being curious, remaining customer-focused, and operating with integrity.