Claims Learning and Development Supervisor

Berkshire Hathaway Homestate Companies - Workers Compensation Division; San Diego (CA); Hybrid; USD 94,220 - 121,370; Full time

Benefits offered by this job

Hybrid work schedule

Paid time off

Paid holidays

Retirement savings + company match

Health insurance

Life insurance

Long-term disability insurance

Hospital indemnity insurance

Flexible savings accounts

Volunteer day

Employee assistance program

Tuition reimbursement

Employee referral program

DEI program

Job summary

Berkshire Hathaway Homestate Companies, Workers Compensation Division, is seeking a Claims Learning and Development Supervisor to create and execute technical training for adjusters, enhancing skills and ensuring alignment with company goals. This role leads a team and travels to various offices and offsite meetings to meet objectives.

The supervisor will design curricula, leverage modern learning tools including AI-enabled solutions, and collaborate with Claims leadership to close critical

Qualifications

• Experience designing and delivering department-level training and programs.
• Minimum five years in insurance claims adjusting or related field.
• Three years of claims operations experience; supervisory experience is a plus.
• Ability to travel to Claims offices and offsite meetings.

Responsibilities

• Leads and develops the Claims Career-Long-Learning team and creates impactful learning content.
• Collaborates with Claims leadership to address needs across the claims lifecycle.
• Designs and develops L&D toolkits for analysis, design, and post-training assessment.
• Facilitates customized training programs and updates content and delivery.

Skills

Team Leadership

Training Design

Data Analysis

Public Speaking

Microsoft Office

Education

High school diploma or equivalent

Bachelor’s degree

California workers compensation adjuster license or ability to obtain within 9 months

Tools

Vendor Software

e-Learning Platforms

AI-enabled solutions

Job description

Overview

Berkshire Hathaway Homestate Companies, Workers Compensation Division, has an opening for a Claims Learning and Development Supervisor to create and execute Claims technical training programs to enhance employee skills and knowledge, ensuring consistent delivery of training aligned with Company guidelines, business objectives, and operational expectations. This individual leads a team, managing training initiatives that drive continuous learning resulting in improved productivity and claims outcomes. Required to travel to Claims offices and various offsite meetings routinely to meet objectives.

Leadership Responsibilities

Relies on extensive experience and independent judgment to perform the functions of the job and accomplish goals. Consistently applies knowledge and expertise to autonomously and proficiently handle complex assignments. Understands the human dynamics of team formation and maintenance to build effective workgroups. Develops and communicates clear team goals and provides the level of guidance and management appropriate to the circumstances. Executes responsibilities professionally and in accordance with the organization’s policies and federal, state, and local laws and regulations.

Essential Responsibilities And Principal Accountabilities

• Leads and develops the Claims Career-Long-Learning team, creating impactful learning content for adjusting roles and implementing practices and processes that can scale across multiple adjusting teams and Claims ancillary teams.
• Collaborates closely with Claims leadership to ensure initiatives are addressing critical needs across all aspects of a claims lifecycle and leverages diverse delivery methods aligned with adult learning principles to improve workforce performance.
• Designs and develops L&D toolkits for needs analysis, instructional design, and post-training effectiveness assessments.
• Facilitates the development of customized training programs to meet the needs of various adjusting job roles. Upgrades existing training with routine improvements in content, format, and/or delivery.
• Leverages technology to improve training efficiency and engagement tools, including, but not limited to, e-learning platforms, interactive software, and AI-enabled solutions.
• Personally presents or leads training on some topics and identifies and prepares subject-matter experts with an aptitude for training to serve as presenters on technical topics.
• Develops and maintains relationships with external vendors to provide specialized training programs as needed.
• Continues to develop expertise on effectively creating and delivering training programs that improve performance.

Qualifications

• Education: High school diploma or equivalent certification; bachelor’s degree from an accredited college or university; or equivalent combination of education and technical training combined.
• Certifications/Licenses: Designated for California and licensed to adjust workers compensation claims in one or more jurisdictions required, or ability to achieve within 9 months from placement into position.
• Experience: Minimum of five (5) years of work experience with minimum of three (3) years of insurance claims adjusting, claims operations, or a closely related function. Demonstrated experience developing and executing department-level training. Prior supervisory experience a plus.

Technical Skills

• Demonstrated proficiency with Microsoft Office/365 applications and mastery of proprietary and vendor software programs.
• Knowledge of workers compensation regulatory requirements and best practices.
• Familiarity with e-learning platforms and able to rapidly master a variety of multimedia learning tools.
• Able to analyze data and identify issues and trends.

Language Skills

• Able to read and understand basic documents, including statutes, regulations, business periodicals, professional journals, technical procedures, legal opinions, investigative reports, medical records, claim notes, and claim data fields.
• Able to draft clear, concise presentations in various media formats and reports accurately conveying complex and nuanced information, as well as professional business correspondence.
• Able to effectively present information and respond to questions with Management, facilitators, trainees, stakeholders, and external parties both in individual conversations and group presentations.

What We Offer

• Hybrid Work Schedule (up to 2 days work from home upon eligibility)
• Paid Time Off
• Paid Holidays
• Immediate Vesting of Retirement Savings + Company Match
• Group Health Insurance (Medical, Dental, and Vision)
• Life and AD&D Insurance
• Long Term Disability Insurance
• Hospital Indemnity Insurance
• Accident and Critical Illness Insurance
• Flexible Savings Accounts
• Paid Community Volunteer Day
• Employee Assistance Program
• Tuition Reimbursement Program
• Employee Referral Program
• Diversity, Equity and Inclusion Program

Salary: $94,220 - $121,370 a year

This pay scale is an estimate of the salary range the employer reasonably expects to pay for the position based on potential employee qualifications, operational needs and other considerations consistent with applicable law. The actual salary may be above or below the range. The pay scale applies only to this position and only if it is filled in San Diego, California. The pay scale may be different for other positions or in other locations.

Notes: This description focuses on the essential job duties, required qualifications, and offered benefits. It does not include non-job-related promotional content beyond standard company information.