Claims Examiner Trainee

Berkshire Hathaway Homestate Companies; Walnut Creek (CA); Hybrid; USD 37,152 - 52,914; Full time

Benefits offered by this job

Free gym in building

Generous Paid Time Off

Health and Wellness Reimbursement

Tuition Assistance Reimbursement

Discounts across companies

Job summary

A dynamic and growing organization is seeking a Workers’ Compensation Claims Adjuster in Walnut Creek, California. This role involves managing a caseload of workers’ compensation claims, conducting investigations, and negotiating settlements. The ideal candidate will have a High School Diploma, excellent communication skills, and fluency in Spanish. This position offers exceptional training, generous benefits, and a hybrid work schedule. Salary starts at $32.69 per hour.

Qualifications

• High School Diploma or equivalent required; Bachelor's preferred.
• Effective verbal and written communication; Spanish fluency preferred.
• Strong organization skills and ability to prioritize tasks.

Responsibilities

• Manage a caseload of workers compensation claims.
• Conduct investigations to determine coverage and compensability.
• Communicate with clients and medical providers effectively.
• Prepare settlement recommendations and negotiate claims.

Skills

Spanish Fluency

Customer Service Skills

Organizational Skills

Basic Mathematical Skills

Communication Skills

Education

High School Diploma

Bachelor’s Degree (Preferred)

Tools

Microsoft Office Suite

Database Software

Job description

WHAT WE'RE LOOKING FOR

Are you searching for a unique opportunity that offers exceptional training and career growth with a dynamic and growing organization? Are you a Spanish speaker looking to apply those skills in a professional environment? Berkshire Hathaway Homestate Companies is searching for bright individuals looking to begin a challenging, yet rewarding career path as a Workers’ Compensation Claims Adjuster.

Upon successful completion of the Claims Training program, the Claims Adjuster Trainee will be responsible for management of a caseload of workers compensation claims from inception to resolution. Responsibilities include initial investigation and analysis, strategic planning, management of medical care and legal process, and client relations. This individual will continue to build on claims knowledge and claims will increase in number and complexity.

RESPONSIBILITIES

• Completes classroom training introducing workers’ compensation claims handling strategies, medical terminology, and legal concepts.
• Learns skills such as investigative and persuasive communication, negotiation, decision-making, and strategic planning. Learns to review and interpret medical records.
• Conducts and directs the investigation of reported claims to determine coverage, compensability and severity and to gather all other relevant information, including making three-point contact telephone calls.
• Calculates appropriate reserves for each claim and ensures that reserves are adjusted as needed per authority guidelines.
• Develops and updates a plan of action for the successful resolution of each claim.
• Assigns appropriate tasks to a Claims Assistant and/or Claims Clerical Assistant and ensures they are performed correctly and efficiently.
• Reduces fraud through early identification and escalation.
• Communicates effectively with individuals outside the company, including clients, medical providers, and injured workers.
• Prepares timely and accurate settlement recommendations (within designated authority parameters) and effectively negotiates the settlement of claims.
• Ensures that the actions of all other professionals involved in managing a claim, including attorneys, nurse case managers, and investigators, are coordinated to achieve a successful resolution of the claim.

WHAT YOU'D BRING TO THE ROLE

• Minimum of High School Diploma or equivalent certificate required; Bachelor’s degree from four-year college or university is preferred
• Ability to communicate effectively verbally and in writing; Spanish Fluency ability preferred
• Exceptional interpersonal and customer service skills
• Ability to manage and prioritize multiple assignments in a fast-paced environment
• Strong organization skills to ensure tasks are completed within hard deadlines
• Basic mathematical skills to calculate monetary reserves
• To perform this job successfully, an individual should be proficient in the Microsoft Office Suite of applications and be proficient, or able to become proficient, on applicable databases, systems, and vendor software programs.

WHY YOU SHOULD APPLY

• Unparalleled financial strength and stability
• Fantastic growth and advancement opportunities
• WFH Hybrid schedule
• Free gym in building
• Generous Paid Time Off and Holidays
• Excellent Benefits (Medical, Dental, Vision, 401k, etc)
• Health and Wellness Reimbursement
• Tuition Assistance Reimbursement
• Discounts across companies such as GEICO, See’s Candies, etc.

In accordance with the California Equal Pay Act, the starting hourly wage for this job is $32.6924. This hourly wage is what the employer reasonably expects to pay for the position based on potential employee qualifications, operational needs and other considerations consistent with applicable law. The pay scale applies only to this position and only if it is filled in California. The pay scale may be different for other positions or in other locations.